Customer Service Specialist — Metal Manufacturing

Western States Metal Roofing; Nevada (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Western States Metal Roofing is seeking a Customer Service Representative to join a fast-paced sales-support team in a busy metal manufacturing environment. You will help build durable, productive customer relationships while supporting the sales team.

The role requires handling high call volumes, processing orders with the POS system, and maintaining accurate written communications. A positive attitude, basic computer skills, and 2+ years of customer service experience are essential.

Qualifications

• 2 years of customer service experience is required.
• Basic computer skills are required.
• High School diploma or equivalent is required.
• Must be a team player who can also work independently.

Responsibilities

• Provide exceptional customer service in a timely fashion
• Receive and send written business correspondence
• Process transactions using the POS system
• Manage a high volume of incoming phone calls
• Handle 13 different phone lines
• Write up orders and collaborate with the sales team
• Monitor customer activity to ensure a positive experience
• Perform other duties to maintain efficient operations

Skills

Customer service experience

Basic computer skills

Phone handling

Education

High School Education or equivalent

Tools

POS system

Job description

Western States Metal Roofing is seeking a Customer Service Representative to join a fast-paced sales-support team in a busy metal manufacturing environment. You will help build durable, productive customer relationships while supporting the sales team.

The role requires handling high call volumes, processing orders with the POS system, and maintaining accurate written communications. A positive attitude, basic computer skills, and 2+ years of customer service experience are essential.