Customer Service

Priority Dispatch Corp.; Indiana (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dimensional Metal Products LLC seeks a Customer Service professional to deliver exceptional service by addressing inquiries, resolving issues, and ensuring a seamless experience for clients.

This role requires at least 2 years in customer service, strong communication, and proficiency with CRM software and MS Office; you will collaborate across departments to improve processes and uphold a positive company image.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in Business Administration or related field preferred.
• Minimum of 2 years in a customer service role, preferably in manufacturing or metal products.
• Experience with CRM software and Microsoft Office Suite is highly desirable.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
• Resolve customer issues efficiently, maintaining high satisfaction and a positive company image.
• Maintain accurate records of customer interactions, transactions, and feedback in the CRM database.
• Collaborate with other departments to address customer needs and provide comprehensive solutions.
• Identify opportunities to improve customer service processes and suggest enhancements to management.
• Assist in developing and implementing customer service policies and procedures.
• Provide product and service information to customers, ensuring they are well-informed and confident in their purchases.
• Participate in training sessions and stay updated on product knowledge and industry trends.

Skills

Communication

Problem solving

Multitasking

Time management

Teamwork

Education

High School Diploma

Associate's degree (preferred)

Tools

CRM software

Microsoft Office Suite

Job description

Job DetailsLevel: EntryJob Location: Legal Address - Elkhart, IN 46516Position Type: Full TimeJob Shift: 1st ShiftJob Purpose:

Job Purpose:

The Customer Service position at Dimensional Metal Products LLC is responsible for delivering exceptional service to our clients by addressing inquiries, resolving issues, and ensuring a seamless customer experience. This role is pivotal in maintaining customer satisfaction and fostering long-term relationships with our clientele.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
• Resolve customer issues efficiently, ensuring a high level of satisfaction and maintaining a positive image of the company.
• Maintain accurate records of customer interactions, transactions, and feedback in the customer service database.
• Collaborate with other departments to address customer needs and provide comprehensive solutions.
• Identify opportunities to improve customer service processes and suggest enhancements to management.
• Assist in the development and implementation of customer service policies and procedures.
• Provide product and service information to customers, ensuring they are well-informed and confident in their purchases.
• Participate in training sessions and stay updated on product knowledge and industry trends to better serve customers.

QualificationsRequired Education:

• High school diploma or equivalent required.
• Associate's degree in Business Administration or a related field preferred.

Required Experience:

• Minimum of 2 years of experience in a customer service role, preferably within the manufacturing or metal products industry.
• Proven track record of effectively managing customer inquiries and resolving issues in a timely manner.
• Experience with CRM software and customer service platforms is highly desirable.

Required Skills and Abilities:

• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with clients and team members.
• Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail and the ability to multitask effectively.
• Demonstrated ability to prioritize tasks and manage time efficiently to meet deadlines.