Customer Service Representative

Omega Plastics, LLC; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Omega Plastics, LLC is seeking a Manufacturing Customer Service Representative to ensure customer satisfaction, manage orders, coordinate with sales and production, and maintain strong client relationships. The role operates Monday through Friday, 8am–5pm, in our Knoxville facility.

Responsibilities include handling quotes, order entry, shipment releases, returns processing, and sales analytics, with emphasis on cross-functional communication and accuracy.

Qualifications

• 2-year college degree preferred or 2+ years in a manufacturing customer service role.

Responsibilities

• Receive orders from customers, create quotes, review for detail and accuracy, coordinate with sales managers and production teams.
• Enter customer sales orders; ensure all requirements are met per order (product/order mins, pricing details, lead time needs).
• Review open order reports daily and advise customers on date changes.
• Process returns and credits; provide timely feedback for a seamless customer experience.
• Create shipping releases with high accuracy to achieve on-time delivery.
• Maintain customer files and die information; prepare sales analysis reports.
• Collaborate with Scheduler and Production to meet customer requirements.
• Develop and maintain long-term customer relationships to promote sales and retention.
• Maintain log of new samples sent to customers.
• Resolve service and quality problems by clarifying the customer’s complaint.

Skills

Multitask under pressure

Manufacturing processes

Communication skills

MS Excel

ERP experience (QAD)

Salesforce experience

Estimating experience

Numerical operations

Education

Associates degree or 2+ years manufacturing CS experience

Tools

Microsoft Excel

QAD ERP

Salesforce

Job description

All Jobs > Customer Service Representative

A Manufacturing Customer Service Representative focuses on ensuring customer satisfaction, managing product quality and timelines, and maintaining effective communication between customers, sales, and production teams.

Work hours: Monday through Friday 8am to 5pm.

RESPONSIBILITIES

• Received orders from customers, create quotes, review for detail and accuracy, and coordinate with sales managers and production teams
• Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)
• Review open order reports daily and drives communication-advising customers on change in dates.
• Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience
• Create shipping release with a high level of accuracy; to achieve on time delivery
• Maintain customer files and die information
• Prepare sales analysis reports
• Work with Scheduler and Production department to meet customer requirements
• Develop and maintain long-term relationships with customers to promote sales and retention.
• Maintain log of new samples sent to customer
• Resolves service and quality problems by clarifying the customer’s complaint

REQUIREMENTS

EDUCATION

• 2-year college degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment highly preferable.

SKILLS/QUALIFICATIONS

• Ability to multitask and solve problems under pressure
• Knowledge of manufacturing processes and logistics
• Excellent communication (written and verbal) and collaboration skills with an attitude for customer service
• Proficient in Microsoft Office 365 (must have MS Excel experience).
• ERP experience required, QAD and Salesforce preferred
• Estimating experience would be a plus\
• Ability to multi-task and adaptability; conflict resolution
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

PHYSICAL REQUIREMENTS

• Must have the physical dexterity to sit, bend, stand, flex, and reach as the position dictates.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.