Manufacturing Customer Service Representative

Ultimate Staffing; New Haven (CT); On-site; USD 65,000 - 80,000; Full time

Job summary

Ultimate Staffing Services in New Haven, CT, is seeking a Customer Service Representative to be the primary contact for customers, handle inquiries, and support order processing.

The ideal candidate has manufacturing experience in customer service, strong communication, and is proficient in MS Office; must manage records and collaborate across teams. This is a full-time, first-shift role with growth opportunities.

Qualifications

• Manufacturing experience in a customer service role is required.
• Strong written and verbal communication.
• Detail-oriented with ability to handle multiple tasks.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Able to work both independently and in a team.

Responsibilities

• Serve as the primary point of contact for customer inquiries and concerns.
• Return Merchandise Authorization a MUST
• Assist with order processing, tracking, and providing updates to customers.
• Maintain accurate customer records and update information as needed.
• Collaborate with internal teams to resolve customer issues and ensure timely delivery of products.
• Provide feedback to management to improve customer service processes.
• Ensure all interactions align with company standards and policies.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Teamwork

Tools

Microsoft Office

Job description

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative for a large New Haven based manufacturing company. This role offers an opportunity to be part of a dynamic team and provide exceptional support to customers. The ideal candidate will be customer-focused, detail-oriented, and eager to ensure customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customer inquiries and concerns.
• Return Merchandise Authorization a MUST
• Assist with order processing, tracking, and providing updates to customers.
• Maintain accurate customer records and update information as needed.
• Collaborate with internal teams to resolve customer issues and ensure timely delivery of products.
• Provide feedback to management to improve customer service processes.
• Ensure all interactions align with company standards and policies.

Qualifications

• Previous experience in Manufacturing is a must, in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.

Required Work Hours

Monday - Friday, 1st shift.

Benefits

• Competitive salary ranging from $65K-$80K annually, with opportunities for growth and advancement.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.