Manufacturing Customer Care Specialist | 1st Shift

Ultimate Staffing; New Haven (CT); On-site; USD 65,000 - 80,000; Full time

Job summary

Ultimate Staffing Services in New Haven, CT, is seeking a Customer Service Representative to be the primary contact for customers, handle inquiries, and support order processing.

The ideal candidate has manufacturing experience in customer service, strong communication, and is proficient in MS Office; must manage records and collaborate across teams. This is a full-time, first-shift role with growth opportunities.

Qualifications

• Manufacturing experience in a customer service role is required.
• Strong written and verbal communication.
• Detail-oriented with ability to handle multiple tasks.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Able to work both independently and in a team.

Responsibilities

• Serve as the primary point of contact for customer inquiries and concerns.
• Return Merchandise Authorization a MUST
• Assist with order processing, tracking, and providing updates to customers.
• Maintain accurate customer records and update information as needed.
• Collaborate with internal teams to resolve customer issues and ensure timely delivery of products.
• Provide feedback to management to improve customer service processes.
• Ensure all interactions align with company standards and policies.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Teamwork

Tools

Microsoft Office

Job description

Ultimate Staffing Services in New Haven, CT, is seeking a Customer Service Representative to be the primary contact for customers, handle inquiries, and support order processing.

The ideal candidate has manufacturing experience in customer service, strong communication, and is proficient in MS Office; must manage records and collaborate across teams. This is a full-time, first-shift role with growth opportunities.