Customer Service Representative

Manpower; Fairfield (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup's client in Ohio is seeking a Customer Service Representative to join a manufacturing and distribution operation. You will support an assigned group of customer accounts from order entry through delivery and resolution of any order-related issues, maintaining strong relationships and accurate, timely follow-through.

The role emphasizes attention to detail, effective communication, and the ability to manage multiple accounts while coordinating with plant manufacturing liaisons and

Qualifications

• Experience in customer service and order entry in warehouse or manufacturing.
• Proficient written and verbal communication via email and phone.
• Ability to manage multiple accounts and priorities with timely follow-up.
• Research issues, coordinate with internal teams, and own requests to resolution.
• Comfort learning systems (WSM, EDI, Smartsheet, MS Office).

Responsibilities

• Serve as the primary contact for assigned customers and maintain relationships.
• Enter and review orders for accuracy, resolving discrepancies.
• Communicate order status, back orders, and delivery issues by phone and email.
• Coordinate with plant liaisons and internal departments for updates and expedited orders.
• Monitor open orders, prioritize workload, and ensure timely completion.

Skills

Customer service experience

Strong communication

Multitasking

Attention to detail

Relationship building

Tools

WSM

EDI

Smartsheet

Microsoft Office

Job description

Our client, a manufacturing and distribution operation, is seeking a Customer Service Representativeto join their team. As a Customer Service Representative, you will be part of the small Customer Service Representative (CSR) team supporting an assigned group of customer accounts from order entry through delivery and resolution of any order-related issues. The ideal candidate will have strong attention to detail, effective communication, and the ability to manage multiple customer accounts and priorities while maintaining accurate, timely follow-through.

Job Title: Customer Service Representative

Pay Range: $20 - $22 per hour

Shift: Monday - Friday from 7:00 a.m. - 4:00 p.m. with an hour lunch

What's the Job?

• Serve as the primary point of contact for assigned customers, maintaining strong relationships and ensuring customer needs and requests are addressed promptly and followed through to resolution.
• Enter and review customer orders for accuracy, resolving discrepancies as needed.
• Handle customer communications by phone and email regarding order status, back orders, reorders, delivery issues, late shipments, and other account-related questions.
• Work closely with plant manufacturing liaisons and internal departments to obtain order status, communicate production or delivery updates, and coordinate expedited orders when necessary.
• Monitor open orders and customer requests, prioritize workload effectively, communicate proactively when assistance is needed, and ensure assigned work is completed accurately within expected timeframes.

What's Needed?

• Customer service experience and/or experience entering and processing customer orders in a warehouse or manufacturing setting.
• Strong verbal and written communication skills, with the ability to build positive customer relationships and respond professionally to inquiries and concerns via email.
• Ability to manage multiple customer accounts, competing priorities, deadlines, and a high volume of requests while maintaining timely and accurate work.
• Ability to research issues, identify solutions, coordinate with internal teams, and take ownership of customer requests through resolution.
• Comfort learning and using computer systems (including WSM, EDI, Smartsheet, Microsoft Office, and other business applications) while maintaining accurate records.

What's in it for me?

• Opportunity to join a small CSR team and support customer accounts end-to-end, from order entry through delivery resolution.
• Clear Monday-Friday schedule (7:00 a.m. to 4:00 p.m. with a 1-hour lunch) that helps you plan your week.
• Temp-to-perm opportunity ideally, giving you a chance to grow with the team.
• Work that combines customer communication with order management and cross-team coordination.
• Structured expectations around accuracy, follow-through, and proactive communication.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.