Customer Service Representative

Vervic Inc.; Decatur (AL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Vervic Inc. in Decatur, AL is seeking a meticulous Customer Service Representative to support customer relationships, process orders, and coordinate production in a fast-paced manufacturing environment.

The successful candidate will communicate clearly, manage multiple tasks with accuracy, and serve as a liaison between customers and internal departments including sales, production, purchasing, engineering, and shipping. Prior experience in manufacturing is preferred.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of related experience in a manufacturing environment.
• Proficiency in Microsoft Excel, Word, and Windows-based applications.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Travel locally for occasional customer site visits is required.
• Must be available to work rotating Saturdays for a few hours as scheduled.

Responsibilities

• Develop and maintain positive customer relationships through proactive communication and timely follow-up.
• Receive, review, and process customer purchase orders and order releases.
• Verify purchase orders for accurate pricing, lead times, quantities, and delivery requirements.
• Prepare and send order acknowledgments to customers.
• Monitor order status and provide customers with timely production and delivery updates.
• Address customer inquiries, concerns, and order discrepancies professionally.
• Generate work orders and supporting documentation for production.
• Maintain and update production schedules, order tracking reports, and related records.
• Coordinate with sales, manufacturing, purchasing, engineering, and shipping departments to ensure timely order fulfillment.
• Expedite and track customer orders to meet delivery deadlines.
• Identify potential production delays and communicate updates.
• Assist the sales department with customer requests for quotes, bid packages, and proposals.
• Review shipment packing lists against customer purchase orders to ensure accuracy.
• Maintain accurate customer records, purchase orders, quotations, and production documentation.
• Demonstrate working knowledge of shipping documentation, including Bills of Lading (BOL).
• Follow established company quality policies, procedures, and operational guidelines.
• Maintain a high level of accuracy and attention to detail in all documentation and transactions.

Skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Windows-based applications

Shipping documentation (BOL)

Job description

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative – Manufacturing

Pay: $22.00–$25.00 per hour

Schedule: Weekdays with rotating Saturday coverage (a few hours as scheduled)

Industry: Manufacturing

Position Summary

We are seeking a highly organized, detail-oriented Customer Service Representative to support customer relationships, order processing, and production coordination in a fast-paced manufacturing environment.

The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while maintaining accuracy. This position serves as a key liaison between customers and internal departments, including sales, production, purchasing, engineering, and shipping.

Key Responsibilities

Customer Service & Order Management

• Develop and maintain positive customer relationships through proactive communication and timely follow-up.
• Receive, review, and process customer purchase orders and order releases.
• Verify purchase orders for accurate pricing, lead times, quantities, and delivery requirements.
• Prepare and send order acknowledgments to customers.
• Monitor order status and provide customers with timely production and delivery updates.
• Address customer inquiries, concerns, and order discrepancies professionally.

Production & Department Coordination

• Generate work orders and supporting documentation for production.
• Maintain and update production schedules, order tracking reports, and related records.
• Coordinate with sales, manufacturing, purchasing, engineering, and shipping departments to ensure timely order fulfillment.
• Expedite and track customer orders to meet delivery deadlines.
• Identify potential production delays and proactively communicate updates.
• Assist the sales department with customer requests for quotes, bid packages, and proposals.

Shipping, Documentation & Quality

• Review shipment packing lists against customer purchase orders to ensure accuracy.
• Maintain accurate customer records, purchase orders, quotations, and production documentation.
• Demonstrate working knowledge of shipping documentation, including Bills of Lading (BOL).
• Follow established company quality policies, procedures, and operational guidelines.
• Maintain a high level of accuracy and attention to detail in all documentation and transactions.

Required Qualifications

• High school diploma or GED required.
• Minimum of 6 months of related experience in a manufacturing environment.
• Proficiency in Microsoft Excel, Word, and Windows-based applications.
• Working knowledge of Bills of Lading (BOL) and shipping documentation.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize responsibilities, and consistently meet deadlines.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills and professional judgment.
• Ability to handle sensitive and confidential information appropriately.
• Willingness to travel locally for occasional customer site visits.
• Must be available to work rotating Saturdays for a few hours as scheduled.

Preferred Skills & Experience

• Previous customer service experience in a manufacturing or industrial environment.
• Experience processing purchase orders, tracking shipments, and coordinating production schedules.
• Familiarity with manufacturing workflows, order management, and inventory processes.
• Experience communicating with production, shipping, and purchasing departments.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Occasional standing, walking, bending, and reaching.
• Ability to occasionally lift or carry items weighing up to 25 pounds.
• Ability to perform computer-based tasks requiring prolonged screen viewing.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Pay: $22.00–$25.00 per hour | Rotating Saturday Availability Required