Manufacturing Customer Service Rep

Kelly; City of Rochester (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Job summary

Kelly is seeking a dependable Manufacturing Customer Service Rep for a temporary peak-season assignment in Rochester, NY. The role offers $20-$25 per hour with weekly pay and ends by mid-January 2027, with potential for temp-to-hire.

The ideal candidate will have customer service or administrative experience, strong communication, and comfort with MS Office. You will support order tracking, inquiries, and coordination across departments in a fast-paced manufacturing environment.

Qualifications

• Previous customer service or administrative experience preferred.
• Strong verbal and written communication skills.
• Comfortable using computers, Microsoft Office, and email.
• Excellent organization and attention to detail.
• Ability to learn new systems and work in a fast-paced environment.
• B2B customer service or manufacturing experience is a plus, but not required.

Responsibilities

• Respond to customer inquiries by phone and email.
• Assist with order tracking, updates, and customer requests.
• Communicate with internal departments to resolve customer concerns.
• Follow up on issues and help ensure customer satisfaction.
• Maintain accurate records and manage multiple priorities.

Skills

Customer service

Administrative experience

Verbal communication

Written communication

Organization

Attention to detail

Learn new systems

Fast-paced environment

B2B customer service

Manufacturing experience

Tools

Microsoft Office

Email

Job description

Manufacturing Customer Service Rep – Temporary Peak Season $20–$25/hr Based on experience| Rochester, NY | Weekly Pay

Schedule and hours are pending confirmation.

Temporary assignment expected to end by mid-January 2027 at the latest can lead to temp to hire

Looking for a temporary opportunity with competitive pay? We're seeking a dependable, customer-focused individual to support a busy manufacturing operation during peak season!

This is a great opportunity for someone with customer service, administrative, or order processing experience who enjoys working with people, solving problems, and staying organized in a fast-paced environment.

Responsibilities

• Respond to customer inquiries by phone and email.
• Assist with order tracking, updates, and customer requests.
• Communicate with internal departments to resolve customer concerns.
• Follow up on issues and help ensure customer satisfaction.
• Maintain accurate records and manage multiple priorities.

Qualifications

• Previous customer service or administrative experience preferred.
• Strong verbal and written communication skills.
• Comfortable using computers, Microsoft Office, and email.
• Excellent organization and attention to detail.
• Ability to learn new systems and work in a fast-paced environment.
• B2B customer service or manufacturing experience is a plus, but not required.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly®.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.