Manufacturing Customer Service & Order Coordinator

Bent Tubes, LLC; Iron Mountain (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid vacation and holidays

401(k) with employer match

PTO

Holiday pay

And more!

Job summary

Value Added Distributors in Iron Mountain, MI is seeking a full-time Customer Service Representative. The role focuses on processing orders, coordinating entry, and keeping customers informed about status and due dates.

A strong service mindset and attention to detail are essential. You'll work Monday–Friday, 8:00 AM–4:30 PM, with a comprehensive benefits package including health, dental, vision, vacation, 401(k) with employer match, PTO, and holiday pay.

Qualifications

• High school diploma or equivalent.
• Strong knowledge of order fulfillment procedures and administrative recordkeeping.
• Intermediate Microsoft Word and Excel skills.
• Ability to type 35+ WPM.
• Strong problem-solving, prioritization, and organizational skills.
• Excellent communication and customer service skills.
• Ability to work independently.
• Experience in a manufacturing environment is a plus.

Responsibilities

• Process purchase orders and coordinate order entry.
• Manage expedite and deferral requests and keep customers informed of status and due dates.
• Communicate with customers and support Outside Sales Representatives.
• Answer incoming calls and follow up on orders to ensure timely completion.
• Collaborate with Quality Assurance to provide production documentation.

Skills

Order entry

Customer service

MS Word

MS Excel

Typing 35 WPM

Communication

Problem solving

Attention to detail

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Value Added Distributors in Iron Mountain, MI is seeking a full-time Customer Service Representative. The role focuses on processing orders, coordinating entry, and keeping customers informed about status and due dates.

A strong service mindset and attention to detail are essential. You'll work Monday–Friday, 8:00 AM–4:30 PM, with a comprehensive benefits package including health, dental, vision, vacation, 401(k) with employer match, PTO, and holiday pay.