Customer Service Representative

Value Added Distributors, LLC; Iron Mountain (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid vacation and holidays

401(k) with employer match

PTO

Holiday pay

Job summary

Value Added Distributors in Iron Mountain, MI is seeking a full-time Customer Service Representative to join our team. You will process orders, coordinate order entry, and keep customers informed about status and due dates.

We offer a competitive wage and benefits including health insurance, dental, vision, paid vacation, 401(k) with employer match, PTO and holiday pay. This role is Monday–Friday, 8:00 AM–4:30 PM, and emphasizes accuracy, teamwork, and customer satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Experience with order processing and administrative recordkeeping is preferred.
• Proficient with Word and Excel; typing speed 35+ WPM.

Responsibilities

• Process purchase orders and manage order entry.
• Coordinate expedite/deferral requests and keep customers informed.
• Assist Outside Sales and QA with documentation.

Skills

Order fulfillment procedures

Administrative recordkeeping

Typing 35+ WPM

Problem-solving

Prioritization

Organizational skills

Attention to detail

Customer service

Communication skills

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Are you the person who thrives on solving customer challenges, keeping orders on track, and delivering exceptional service every step of the way? If so, Value Added Distributors in Iron Mountain, MI is looking for a full-time Customer Service Representative to join our team. This is an exciting opportunity to build a rewarding career with a company that values accuracy, teamwork, and customer satisfaction. If you're ready to bring your organizational skills and customer-focused mindset to a role where your contributions truly matter,

Benefits

As our Customer Service Representative, you'll earn a competitive wage of $18 per hour.

• Health insurance
• Dental
• Vision
• Paid vacation and holidays
• 401(k) with employer match
• PTO
• Holiday pay
• And more!

YOUR DAY-TO-DAY AS OUR CUSTOMER SERVICE REPRESENTATIVE

This is a full-time position working Monday through Friday from 8:00 AM to 4:30 PM.

As our Customer Service Representative, you'll be at the center of the customer experience, processing purchase orders, coordinating order entry, managing expedite and deferral requests, and ensuring customers stay informed about order status and due dates. Throughout your day, you'll communicate with customers, support Outside Sales Representatives, answer incoming calls, follow up on orders to ensure timely completion, and collaborate with Quality Assurance to provide requested production documentation.

Here’s What We Need From You

• High school diploma or equivalent
• Strong knowledge of order fulfillment procedures and administrative recordkeeping
• Intermediate Microsoft Word and Excel skills
• Ability to type 35+ WPM
• Strong problem-solving, prioritization, and organizational skills
• Exceptional attention to detail and customer service focus
• Excellent communication and customer service skills
• Abiliyt to work independently

Experience in a manufacturing environment is a plus.

WHY CHOOSE US?

Value Added Companies is an ISO 9001:2015–certified industrial solutions provider supporting manufacturers and operations teams across multiple locations. We don't just distribute products - we engineer, assemble, and deliver solutions that keep critical systems moving. Our workplaces are hands‑on, fast‑paced, and built around safety, quality, and teamwork. We trust our people, value improvement, and give employees opportunities to grow with the business.