Manufacturing Customer Order Lead (Onsite)

Top Prospect Group; Beacon Falls (CT); Presencial; USD 32 000 - 34 000; Tempo integral

Resumo da oferta

Top Prospect Group is seeking a Customer Service Representative to support manufacturing operations in Beacon Falls, CT. This hands-on role coordinates orders, delivery timelines, and internal communication across production, sales, and shipping to ensure accurate, on-time fulfillment.

The ideal candidate has experience in customer service or order management, strong communication skills, and proficiency with Microsoft Office.

Qualificações

• Previous customer service or order management experience.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Proficiency with Microsoft Office (Outlook, Excel).
• Ability to multitask and prioritize in a manufacturing or office environment.

Responsabilidades

• Serve as the primary point of contact for customer inquiries via phone and email.
• Process customer orders accurately and efficiently.
• Coordinate with production, shipping, and sales teams to ensure on-time delivery.
• Track order status and provide proactive updates to customers.
• Resolve order discrepancies, shipping issues, and customer concerns.
• Maintain accurate customer and order records in internal systems.
• Support internal teams with customer-related documentation and follow-up.

Conhecimentos

Customer service experience

Communication skills

Attention to detail

Multitasking

Organizational skills

Ferramentas

Microsoft Office (Outlook, Excel)

ERP system

Descrição da oferta de emprego

Top Prospect Group is seeking a Customer Service Representative to support manufacturing operations in Beacon Falls, CT. This hands-on role coordinates orders, delivery timelines, and internal communication across production, sales, and shipping to ensure accurate, on-time fulfillment.

The ideal candidate has experience in customer service or order management, strong communication skills, and proficiency with Microsoft Office.