Customer Service Representative

Top Prospect Group; Beacon Falls (CT); Vor Ort; USD 32.000 - 34.000; Vollzeit

Zusammenfassung

Top Prospect Group is seeking a Customer Service Representative to support manufacturing operations in Beacon Falls, CT. This hands-on role coordinates orders, delivery timelines, and internal communication across production, sales, and shipping to ensure accurate, on-time fulfillment.

The ideal candidate has experience in customer service or order management, strong communication skills, and proficiency with Microsoft Office.

Qualifikationen

• Previous customer service or order management experience.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Proficiency with Microsoft Office (Outlook, Excel).
• Ability to multitask and prioritize in a manufacturing or office environment.

Aufgaben

• Serve as the primary point of contact for customer inquiries via phone and email.
• Process customer orders accurately and efficiently.
• Coordinate with production, shipping, and sales teams to ensure on-time delivery.
• Track order status and provide proactive updates to customers.
• Resolve order discrepancies, shipping issues, and customer concerns.
• Maintain accurate customer and order records in internal systems.
• Support internal teams with customer-related documentation and follow-up.

Kenntnisse

Customer service experience

Communication skills

Attention to detail

Multitasking

Organizational skills

Tools

Microsoft Office (Outlook, Excel)

ERP system

Jobbeschreibung

Customer Service Representative Location: Beacon Falls Pay Rate: $23.00–$25.00/hr (DOE) Employment Type: Direct Hire Worksite Type: Onsite Schedule: Full-Time | Monday–Friday | 1st Shift

Job Description

Goldenrod Corporation is seeking a Customer Service Representative to support its manufacturing operations in Beacon Falls, CT. This role serves as a key point of contact for customers, coordinating orders, delivery timelines, and internal communication across production, sales, and shipping. The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced industrial environment.

This is a hands‑on customer service role within a manufacturing setting — not a call center position.

Core Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email
• Process customer orders accurately and efficiently
• Coordinate with production, shipping, and sales teams to ensure on-time delivery
• Track order status and provide proactive updates to customers
• Resolve order discrepancies, shipping issues, and customer concerns
• Maintain accurate customer and order records in internal systems
• Support internal teams with customer-related documentation and follow-up

Qualifications

• Previous customer service or order management experience
• Strong written and verbal communication skills
• High attention to detail and strong organizational skills
• Proficiency with Microsoft Office (Outlook, Excel)
• Ability to multitask and prioritize in a manufacturing or office environment

Preferred Experience

• Manufacturing or industrial customer service background
• Experience with ERP or order entry systems
• Familiarity working cross-functionally with production and shipping teams

Company Overview

Founded in 2010, Top Prospect Group was created with a focus on matching high-quality candidates with top clients while fostering an environment where success is shared by all. In 2023, the company was acquired by HW Staffing Solutions, expanding its service offerings to include technology and professional services.