Manufacturing Customer Service & Order Management Lead

Tex Tech Industries; Monmouth (ME); On-site; USD 70,000 - 105,000; Full time

Job summary

Tex Tech Industries is seeking a Customer Service Manager to lead the customer service and order management function for a growing manufacturing company. You will supervise a CSR, oversee the end-to-end order process, and coordinate with Sales, Production, Planning, and Shipping to ensure accurate orders and timely delivery.

The role requires strong leadership, exceptional communication, and the ability to drive continuous improvements in customer service and operations within a fast-paced

Qualifications

• Associate's degree required; Bachelor's degree preferred in Business Administration, Supply Chain Management, Sales, Operations Management, or related field; equivalent experience considered.

Responsibilities

• Manage daily customer service activities and supervise one CSR.
• Oversee order process from entry to shipment ensuring accuracy.
• Communicate order status, lead times, and commitments to customers.
• Collaborate with Production, Planning, Purchasing, Quality, Shipping, and Sales to meet commitments.
• Lead continuous improvements in customer service processes and efficiency.

Skills

Customer service

Order management

ERP systems

Cross-functional collaboration

Leadership

Process improvement

Data analysis

Excel

Education

Associate degree

Bachelor's degree preferred

Tools

ERP systems

Job description

Tex Tech Industries is seeking a Customer Service Manager to lead the customer service and order management function for a growing manufacturing company. You will supervise a CSR, oversee the end-to-end order process, and coordinate with Sales, Production, Planning, and Shipping to ensure accurate orders and timely delivery.

The role requires strong leadership, exceptional communication, and the ability to drive continuous improvements in customer service and operations within a fast-paced