Customer Service Representative

The Specialty Manufacturing Company; White Bear Lake (MN); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

STD/LTD

Life insurance

Profit sharing

Paid vacation

Wellness benefits

Job summary

The Specialty Mfg. Co. is seeking an experienced Customer Service Representative to join our White Bear Lake team.

The role focuses on enhancing client relationships through accurate and prompt service, managing orders, supporting sales, resolving billing issues, and preparing quotes. Ideal candidates have 5+ years in general work and 2+ years in customer service or sales, with a High School diploma or GED and ERP familiarity.

Qualifications

• Strong interpersonal, verbal, problem solving, and written communication skills.
• Professional proficiency with Microsoft Office products.
• Experience with enterprise resource planning software (Epicor, etc.)

Responsibilities

• Manage order life cycle through current enterprise resource planning software.
• Support sales and business development initiatives.
• Resolve billing issues.
• Prepare and send quotes to customers as well as potential customers.
• Resolve product or service problems, troubleshooting as necessary, and escalating or expediting to ensure a prompt resolution.
• Provide product or service information to existing as well as potential customers.
• Keep records of customer interactions, process customer accounts, and update customer records, as necessary.
• Ability to gain knowledge of and understanding of company's products and services.
• Work with price lists, credits, debits, and freight disputes.
• Communicate with internal teams to ensure customer’s requirements are met, and to resolve customer complaints.
• Notify customers of manufacturing delays affecting ship dates.

Skills

Customer service

Sales experience

Interpersonal skills

Written communication

Problem solving

Attention to detail

Time management

Microsoft Office

ERP knowledge

Education

High School diploma or GED

Associate or bachelor's degree in business

Tools

Epicor ERP

Job description

The Specialty Mfg. Co. is a vertically integrated company offering the industrial and manufacturing sectors a one-stop-shop solution for products, machining, molding, and light assembly. From stock items to the design and production of custom parts and machinery, our five divisions provide the solutions and support you need every step of the way. We are seeking an experienced Customer Service Representative to join our team in White Bear Lake, MN. The Customer Service Representative will be responsible for enhancing client relationships through accurate and prompt service

Essential Job Duties

• Manage order life cycle through current enterprise resource planning software
• Support sales and business development initiatives.
• Resolve billing issues.
• Prepare and send quotes to customers as well as potential customers.
• Resolve product or service problems, troubleshooting as necessary, and escalating or expediting to ensure a prompt resolution.
• Provide product or service information to existing as well as potential customers.
• Keep records of customer interactions, process customer accounts, and update customer records, as necessary.
• Ability to gain knowledge of and understanding of company's products and services.
• Work with price lists, credits, debits, and freight disputes.
• Communicate with internal teams(sales, accounts receivable, production, quality, and shipping) to ensure customer’s requirements are met, and to resolve customer complaints.
• Notify customers of manufacturing delays affecting ship dates.

Qualifications

Education

• Required: High School diploma or GED
• Preferred: Associate or bachelor's degree in business, Marketing, or related field

Experience

• 5+ years general working experience
• 2+ years customer service or sales experience

Preferred Skills

• Strong interpersonal, verbal, problem solving, and written communication skills.
• Attention to detail.
• Ability to multi-task, prioritize, and manage time effectively
• Basic understanding of business math principles.
• Professional proficiency with Microsoft Office products
• Customer orientation and ability to adapt/respond to diverse types of personalities, and the ability to de-escalate potential upset customers.
• Experience with enterprise resource planning software (Epicor, etc.)

Compensation and Benefits

Expected Compensation Range: Hourly, non-exempt- $23-$30

Specialty Manufacturing is providing the compensation range that the company, in good faith, is offering for this position. Compensation is based on the successful applicant’s education, experience, knowledge, skills, and abilities.

Specialty Mfg. provides a comprehensive suite of benefits including, but not limited to:

• Medical
• Dental
• Vision
• STD/LTD
• Life Insurance
• Profit Sharing
• Paid Vacation and Wellness Benefits

Specialty Mfg. operates an onsite work environment where employees are expected to work in the office 5 days per week.