Order Fulfillment & Customer Care Specialist

Dover Corporation; Arden Hills (MN); On-site; USD 30,000 - 34,000; Full time

Job summary

CPC in Minnesota is seeking a customer service professional to review contracts, process POs in ESKER and Oracle ERP, and maintain quotes. You will coordinate with the CPC Specialist and Supply Chain to ensure accurate shipping dates and issue RMAs with Microsoft CRM and Oracle ERP.

The role requires 2+ years in customer service, fast typing (70 WPM), and keen attention to detail, with travel up to 5% as needed to support business objectives.

Qualifications

• 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.

Responsibilities

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers
• Performs other job duties as assigned to meet business needs.

Skills

Customer service

Typing 70 WPM

Attention to detail

Travel up to 5%

Tools

Oracle ERP

ESKER OCR

Microsoft CRM

Job description

CPC in Minnesota is seeking a customer service professional to review contracts, process POs in ESKER and Oracle ERP, and maintain quotes. You will coordinate with the CPC Specialist and Supply Chain to ensure accurate shipping dates and issue RMAs with Microsoft CRM and Oracle ERP.

The role requires 2+ years in customer service, fast typing (70 WPM), and keen attention to detail, with travel up to 5% as needed to support business objectives.