Manufacturing Customer Care Specialist

Gilder Search Group; Canton (MA); On-site; USD 28,000 - 30,000; Full time

Job summary

Gilder Search Group seeks a Customer Service Associate in Canton, MA to be the main contact for customers, processing orders, resolving inquiries, and coordinating with internal teams to ensure an outstanding customer experience.

The role requires a high school diploma or GED, strong communication skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment. 8am-4:30pm, Monday–Friday; $20-$22 hourly.

Qualifications

• High school diploma or GED required.
• Experience in customer service, order entry, or data entry.
• Strong written and verbal communication with a customer focus.
• Excellent organization and ability to handle multiple priorities.
• Proficient with Word, Excel, PowerPoint and comfortable learning new systems.
• Detail-oriented and able to work in a team.

Responsibilities

• Process customer orders accurately and efficiently with timely entry and follow-up.
• Respond to inquiries via phone, email, and other channels about status, pricing, availability, and expedites.
• Process RMAs, credit requests, and maintain customer account information.
• Follow up on customer quotes and enter new customer information into the system.
• Collaborate with Sales, Applications Engineering, Purchasing, and Distribution to ensure on-time fulfillment.
• Maintain high customer service by resolving issues promptly and professionally.
• Support additional admin projects and departmental initiatives as needed.

Skills

Customer service

Order entry

Data entry

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

CRM software

Job description

Gilder Search Group seeks a Customer Service Associate in Canton, MA to be the main contact for customers, processing orders, resolving inquiries, and coordinating with internal teams to ensure an outstanding customer experience.

The role requires a high school diploma or GED, strong communication skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment. 8am-4:30pm, Monday–Friday; $20-$22 hourly.