Manufacturing Customer Service Specialist

ADP, Inc.; St. Charles (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

401(k) with company match

Health and life insurance options

Job summary

Galloway Consolidated Holdings, Inc. is seeking a Customer Service Representative in St. Charles, IL, to support a fast-paced manufacturing environment. You will respond to inquiries, process orders, and resolve issues while delivering accurate product information.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple priorities. Salary ranges are $50,000–$65,000 with a comprehensive benefits package.

Qualifications

• Minimum 2 years of customer service experience in manufacturing.
• Experience with ERP systems (SAP, Oracle, or Microsoft Dynamics NAV) preferred.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication; strong phone etiquette.
• Highly organized with strong attention to detail.
• Experience processing digitally printed labels, cartons, or flexible packaging a plus.
• Direct experience working with customers who purchase pouches, laminated films, or extruded films a plus.
• Demonstrated initiative and willingness to identify process improvements.

Responsibilities

• Accurately process customer production orders, returns, and exchanges.
• Respond to customer inquiries via phone, email, chat, and in person.
• Handle billing questions and process customer payments as needed.
• Coordinate with warehouse, pre-press, and production teams to ensure order accuracy and on-time shipments.
• Build and maintain strong customer relationships through clear, proactive, and professional communication.
• Manage backorders and out-of-stock items and provide timely updates to customers.
• Monitor and follow up on order status.
• Track orders, packing slips, and related documentation.
• Prepare daily bill of ladings, shipment labels, and billing documents.
• Work with transportation providers to schedule customer pickups and deliveries.
• Address customer concerns or complaints efficiently, diplomatically, and with deep product knowledge.
• Maintain up-to-date knowledge of products, services, and industry developments.
• Ensure compliance with company procedures and American Institute of Baking (AIB) requirements.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Time management

Problem solving

Initiative

Independent work

Tools

SAP

Oracle

Microsoft Dynamics NAV

Microsoft Word

Microsoft Excel

Outlook

Job description

Galloway Consolidated Holdings, Inc. is seeking a Customer Service Representative in St. Charles, IL, to support a fast-paced manufacturing environment. You will respond to inquiries, process orders, and resolve issues while delivering accurate product information.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple priorities. Salary ranges are $50,000–$65,000 with a comprehensive benefits package.