Customer Service Representative – Manufacturing

Employ Partners; Canton (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

Employ Partners in Canton, GA is seeking a Customer Service Representative– Manufacturing to support order processing and customer communications. The role is a temp/contract position with potential for full-time, and it operates 1st shift Mon-Fri 8:30AM–5:00PM, paying $20.00 per hour.

You will enter orders into ERP systems such as Epicor or SAP, verify quotes, monitor status, and collaborate with manufacturing and logistics teams to ensure on-time fulfillment.

Qualifications

• Prior customer service experience, preferably in manufacturing or warehouse settings.
• Proficiency with ERP software such as Epicor or SAP.
• Strong problem-solving skills and ability to work under pressure.

Responsibilities

• Answer and route incoming customer calls with professionalism and efficiency.
• Provide accurate order details, pricing, and product availability to customers.
• Enter new sales orders into the ERP system with accuracy and timeliness.
• Review and verify quotes, order specifications, and customer requirements.
• Monitor order status and communicate updates or delays.
• Process order modifications, cancellations, and return requests.
• Pull and prepare order-related documents for production and shipping teams.
• Maintain up-to-date customer records and internal tracking logs.
• Collaborate with manufacturing and logistics to ensure timely fulfillment.
• Perform general administrative and clerical tasks as needed.
• Use ERP systems (Epicor, SAP, or similar) for all order processing tasks.
• Demonstrate strong organizational skills, attention to detail, and multitasking in a fast-paced environment.

Skills

Customer service experience

Attention to detail

Communication

Multitasking

Problem solving

Time management

Tools

Epicor ERP

SAP ERP

Job description

Job Title: Customer Service Representative– Manufacturing

Location: Canton, GA

Pay: $20.00 per hour

Job Type: Temp / Contract | Full-Time

Shift: 1st | Mon-Fri | 8:30AM–5:00PM

Are you a detail-driven professional who thrives on accuracy and customer interaction? Join a trusted manufacturing team where your precision and communication skills help drive smooth operations!

Customer Service Representative– Manufacturing

Duties and Requirements:

• Answer and route incoming customer calls with professionalism and efficiency


• Provide accurate order details, pricing, and product availability to customers


• Enter new sales orders into the ERP system with accuracy and timeliness


• Review and verify quotes, order specifications, and customer requirements


• Monitor order status and proactively communicate updates or delays


• Process order modifications, cancellations, and return requests


• Pull and prepare order-related documents for production and shipping teams


• Maintain up-to-date customer records and internal tracking logs


• Collaborate with manufacturing and logistics departments to ensure timely fulfillment


• Perform general administrative and clerical tasks as needed


• Use ERP systems (Epicor, SAP, or similar) for all order processing tasks


• Demonstrate strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment

Key Skills:

• Prior experience in customer service, preferably in a manufacturing or warehouse setting


• Proficiency with ERP software systems such as Epicor or SAP


• Strong problem-solving skills and ability to work under pressure


• Excellent communication and interpersonal skills