Manufacturing Customer Care & Order Specialist

Integrity Staffing Group; Broken Arrow, Northern (OK, KY); Hybrid; USD 21,000 - 32,000; Full time

Job summary

Integrity Staffing Group is seeking a Back Manufacturing Customer Service Account Representative in Broken Arrow, OK. The role emphasizes proactive relationship management, efficient order handling, and project coordination with internal teams to meet customer needs.

You will enter and modify orders, maintain forecasts, and respond to inquiries while ensuring high customer satisfaction and loyalty through professional communication. Some travel to customer sites may be required.

Qualifications

• Degree in a business-related discipline or some college is preferred.
• Experience in customer service in a manufacturing environment is a plus.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Develop a thorough understanding of operations required to work with customers.
• Enter new orders and make changes to existing orders.
• Enter and maintain order forecasts and respond to order inquiries.
• Follow customer route and contact the truckline to pick up.
• Interface with Engineering, Production, Accounting, Shipping dock, and Purchasing to ensure customer requirements are met.
• Generate strong customer loyalty through relationship-building via telephone and e-mail.
• Participate in occasional customer visits to the facility and events outside normal hours.
• Assure customer satisfaction at the highest levels.
• Create BOLs and paperwork for the parts to ship.

Skills

Self-motivated

Detail-oriented

Outgoing

Positive

Disciplined

Organized

Strong analytical skills

Strong oral and written communication

Team player

Integrity and ethics

Education

Degree in business or related field

Tools

Microsoft Office

Job description

Integrity Staffing Group is seeking a Back Manufacturing Customer Service Account Representative in Broken Arrow, OK. The role emphasizes proactive relationship management, efficient order handling, and project coordination with internal teams to meet customer needs.

You will enter and modify orders, maintain forecasts, and respond to inquiries while ensuring high customer satisfaction and loyalty through professional communication. Some travel to customer sites may be required.