Manufacturing Account & Order Specialist

Wolverine Tube, Inc.; Decatur (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Wolverine Industries is seeking a Manufacturing Customer Service Representative to manage assigned customer accounts and coordinate the entire order process from receipt to shipment. You will serve as the main liaison to customers and collaborate with Sales, Production Planning, Quality, Shipping, and Accounting to ensure accurate information, resolve issues, and achieve high customer satisfaction.

The role requires multi-tasking on multiple accounts, strong communication, and a commitment to

Qualifications

• High school diploma or equivalent; college education preferred.
• 3-5 years of experience in customer service, order entry, inside sales, or account management.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and strong computer skills.
• Ability to accurately enter and maintain detailed information.
• Capability to manage multiple accounts, deadlines, and shifting priorities.
• Professional communication skills with customers and internal teams.

Responsibilities

• Manage customer accounts and oversee the order process from receipt to shipment.
• Resolve product or service issues by clarifying complaints and identifying root causes.
• Gather and analyze customer information to understand their needs.
• Collaborate with Sales, Production Planning, Quality, Shipping, and Accounting.
• Handle a high volume of calls and emails with professionalism.
• Maintain accurate records of customer interactions and documentation.
• Follow established procedures and policies.
• Engage with customers to provide exceptional service.
• Support the Customer Service Manager to deliver high-quality service.

Skills

Customer accounts

Problem resolution

Needs analysis

Team collaboration

High volume communication

Relationship building

Information accuracy

Record keeping

Procedures adherence

Customer engagement

Support management

Complaint resolution

Education

High school diploma

Associate degree or higher (preferred)

Tools

Microsoft Office

Job description

Wolverine Industries is seeking a Manufacturing Customer Service Representative to manage assigned customer accounts and coordinate the entire order process from receipt to shipment. You will serve as the main liaison to customers and collaborate with Sales, Production Planning, Quality, Shipping, and Accounting to ensure accurate information, resolve issues, and achieve high customer satisfaction.

The role requires multi-tasking on multiple accounts, strong communication, and a commitment to