Manufacturing CSR: Order & Quotation Specialist (Onsite)

HOERBIGER Automatisierungstechnik Holding GmbH; Delray Beach (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

HOERBIGER Automatisierungstechnik Holding GmbH in the United States is seeking a Customer Service Representative - Manufacturing to join our Delray Beach facility. You will serve as the vital link between customers and our manufacturing operations, ensuring accurate orders, timely quotations, and proactive communication across internal teams to support sales and customer satisfaction.

Ideal candidates have 3–5 years in customer service in manufacturing, strong ERP/data skills, and proficiency

Qualifications

• Thee to five years of experience in a customer service role, ideally in a manufacturing environment.
• Confident handling of master data in integrated MRP or ERP systems.
• Proficiency in Microsoft Word, Excel, PowerPoint, email, and internet-based tools.
• Clear and effective oral and written communication with customers and internal teams.
• Ability to work with numbers, currencies, and imperial and metric units, and to read manufacturing drawings.
• Strong sense of urgency, problem-solving ability, and ability to collaborate across functions.

Responsibilities

• Act as a trusted point of contact, communicating clearly and professionally with customers
• Create, edit, acknowledge, and monitor sales orders from entry through delivery and invoicing
• Track order status, identify expediting opportunities, and provide timely, proactive feedback
• Prepare, edit, and acknowledge quotations while maintaining pricing data using HOERBIGER tools
• Maintain list, target, customer, currency, and deviated pricing with a high level of data integrity
• Coordinate returns, credits, and replacement orders to resolve customer complaints efficient

Skills

ERP and Data Skills

Digital Competence

Communication Skills

Analytical Thinking

Collaboration Mindset

Customer Service Experience

Job description

HOERBIGER Automatisierungstechnik Holding GmbH in the United States is seeking a Customer Service Representative - Manufacturing to join our Delray Beach facility. You will serve as the vital link between customers and our manufacturing operations, ensuring accurate orders, timely quotations, and proactive communication across internal teams to support sales and customer satisfaction.

Ideal candidates have 3–5 years in customer service in manufacturing, strong ERP/data skills, and proficiency