Customer Service Representative - Manufacturing

HOERBIGER Automatisierungstechnik Holding GmbH; Delray Beach (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

HOERBIGER Automatisierungstechnik Holding GmbH in the United States is seeking a Customer Service Representative - Manufacturing to join our Delray Beach facility. You will serve as the vital link between customers and our manufacturing operations, ensuring accurate orders, timely quotations, and proactive communication across internal teams to support sales and customer satisfaction.

Ideal candidates have 3–5 years in customer service in manufacturing, strong ERP/data skills, and proficiency

Qualifications

• Thee to five years of experience in a customer service role, ideally in a manufacturing environment.
• Confident handling of master data in integrated MRP or ERP systems.
• Proficiency in Microsoft Word, Excel, PowerPoint, email, and internet-based tools.
• Clear and effective oral and written communication with customers and internal teams.
• Ability to work with numbers, currencies, and imperial and metric units, and to read manufacturing drawings.
• Strong sense of urgency, problem-solving ability, and ability to collaborate across functions.

Responsibilities

• Act as a trusted point of contact, communicating clearly and professionally with customers
• Create, edit, acknowledge, and monitor sales orders from entry through delivery and invoicing
• Track order status, identify expediting opportunities, and provide timely, proactive feedback
• Prepare, edit, and acknowledge quotations while maintaining pricing data using HOERBIGER tools
• Maintain list, target, customer, currency, and deviated pricing with a high level of data integrity
• Coordinate returns, credits, and replacement orders to resolve customer complaints efficient

Skills

ERP and Data Skills

Digital Competence

Communication Skills

Analytical Thinking

Collaboration Mindset

Customer Service Experience

Job description

Customer Service Representative - Manufacturing Job Description Customer Service Representative - Manufacturing

Your Mission

As a Customer Service Representative, you are the vital link between our customers and the HOERBIGER manufacturing facility. You ensure smooth order and quotation processes while supporting our sales organization with accuracy, transparency, and a strong customer focus. By coordinating activities across operations, you help shape reliable, future‑oriented customer experiences. Your contribution directly supports operational excellence and long‑term customer partnerships.

How you will make a difference

• Customer Communication: Act as a trusted point of contact, communicating clearly and professionally with customers
• Order Management: Create, edit, acknowledge, and monitor sales orders from entry through delivery and invoicing
• Proactive Follow‑Up: Track order status, identify expediting opportunities, and provide timely, proactive feedback
• Quotation Management: Prepare, edit, and acknowledge quotations while maintaining pricing data using HOERBIGER tools
• Pricing Accuracy: Maintain list, target, customer, currency, and deviated pricing with a high level of data integrity
• Issue Resolution: Coordinate returns, credits, and replacement orders to resolve customer complaints efficient

What you should be good at

Customer Service Experience: Thee to five years of experience in a customer service role, ideally in a manufacturing environment

ERP and Data Skills: Confident handling of master data in integrated MRP or ERP systems

Digital Competence: Proficiency in Microsoft Word, Excel, PowerPoint, email, and internet‑based tools

Communication Skills: Clear and effective oral and written communication with customers and internal teams

Analytical Thinking: Ability to work with numbers, currencies, and imperial and metric units, and to read manufacturing drawings

Collaboration Mindset: Strong sense of urgency, problem‑solving ability, and ease working across multiple internal functions

What you can look forward to

Career Stability: With over 130 years of industry leadership, Hoerbiger offers the security of a long-established company with a forward‑looking vision.

Financial Stability and Rewarding Compensation: We recognize and value your contributions with competitive salaries and local fringe benefits.

Supportive Teamwork: A positive atmosphere and a collaborative environment, where you'll experience mutual support among colleagues.

Professional and Personal Growth: With a polite and respectful culture, there’s often a greater emphasis on personal development and continuous learning.

Recognition and Appreciation: Being part of a polite and appreciative team means that your efforts and achievements are recognized and celebrated.

Who we are

Join our global team of over 7.500 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology, as well as growth markets such as semiconductor, automation, photonics, aerospace and medical. Guided by our core values. Pioneering Spirit, Courage, Fairness, and Closeness - we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 40 countries and 150 locations, you’ll be part of a culture that values your ideas and your impact. Ready to make a difference? and become part of our journey. #YouMakeADifference

Information at a Glance Country/Region: United States Job Location: Delray Beach, Pompano Beach Required Travel (%): 0 Work Model: onsite