Customer Service Rep

Us Display Group; Dover (DE); On-site; USD 42,000 - 54,000; Full time

Job summary

Us Display Group in Dover, DE is seeking a Customer Service Representative to support customer accounts by liaising with Sales, Production, Shipping, Operations, and Finance. The CSR will develop strong relationships to maintain satisfaction while leading projects and ensuring timely completion.

You will build internal relationships, process orders, manage new item setups, provide pricing, track orders, and coordinate delivery to meet customer expectations.

Qualifications

• Minimum 2+ years in customer relations or related fields.
• Experience in a manufacturing environment preferred.
• Strong communication (written and verbal) in English.
• Proficiency with computer applications and administrative functions.

Responsibilities

• Act as a liaison between customers and internal departments to meet customer needs.
• Build internal relationships to ensure timely and accurate responses to customer expectations.
• Process customer orders, manage new item setups, and maintain records in systems.
• Enter information into estimating systems and provide formal pricing to sales and customers.
• Manage warehouse inventory levels and coordinate delivery schedules with internal teams.
• Address customer concerns, escalating issues when necessary.
• Maintain customer files, generate reports, and distribute them as needed.

Skills

Communication skills

Problem solving

Computer skills

Administrative skills

Education

High school diploma

Two-year degree preferred

Four-year degree desired

Job description

Job Location: DOVER, DE 19904

Position Summary: The Customer Service Representative (CSR) supports assigned customer accounts by serving as a liaison between customers and internal departments, including Sales, Production, Shipping, Operations, and Finance. The CSR develops strong relationships to maintain and grow customer satisfaction while leading projects and ensuring timely completion.

Key Responsibilities

• Safety & Professionalism:
  • Adhere to company safety policies and procedures.
  • Conduct activities with professionalism, prioritizing customer satisfaction.
• Customer Support:
  • Act as a liaison between customers and internal departments to meet customer needs.
  • Build strong internal relationships to ensure efficient, timely, and accurate responses to customer expectations.
• Order Management:
  • Process customer orders, manage new item setups, and maintain accurate records using various technology systems.
  • Track orders, handle changes or expedited requests, and communicate updates to stakeholders.
• Quotes & Pricing:
  • Enter information into estimating systems, request quotes, and provide formal pricing to sales and customers.
  • Ensure accurate product pricing and manage cost-benefit checks to optimize margins.
• Inventory & Delivery Coordination:
  • Manage warehouse inventory levels, ensuring availability while minimizing overruns/underruns.
  • Coordinate delivery schedules with internal teams and communicate updates to customers.
• Complaint Resolution:
  • Address customer concerns, escalating issues to Sales or Management when necessary.
• Administrative Tasks:
  • Maintain customer files, generate reports, and distribute them as needed.
  • Coordinate accounting credits and track external manufacturing orders.
• Continuous Improvement:
  • Foster a culture of continuous improvement, focusing on cost control and waste reduction.

Qualifications

• Experience:
  • Minimum 2+ years in customer relations or related fields.
  • Experience in a manufacturing environment preferred.
• Skills:
  • Strong communication (written and verbal) skills in English.
  • Proficient in computer applications and administrative functions.
  • Problem-solving and decision-making abilities.
• Education:
  • High school diploma or equivalent required; some college preferred.
  • A two-year degree is preferred; a four-year degree in a related field is desired.