Customer Service Rep

US DISPLAY GROUP INC; Dover (DE); On-site; USD 32,000 - 48,000; Full time

Job summary

US DISPLAY GROUP INC seeks a Customer Service Representative to liaison between customers and internal teams, manage orders, pricing, and delivery coordination, ensuring timely updates.

The role emphasizes strong English communication, problem solving, and proficiency with office software; prior manufacturing experience is a plus, with a high school diploma required.

Qualifications

• Experience: Minimum 2+ years in customer relations or related fields.
• Manufacturing experience preferred.
• Strong communication (written and verbal) in English.
• Proficient in computer applications and administrative tasks.
• Good problem-solving and decision-making abilities.
• Education: High school diploma or equivalent required; some college preferred.
• Two-year degree preferred; four-year degree desired.

Responsibilities

• Act as liaison between customers and internal departments to meet needs.
• Build internal relationships to ensure timely, accurate responses.
• Process customer orders and manage new item setups.
• Maintain records, track orders, and communicate updates to stakeholders.
• Enter information into estimating systems and provide pricing.
• Manage warehouse inventory levels and coordinate delivery schedules.
• Address customer concerns and escalate when necessary.
• Maintain customer files and generate/distribute reports.

Skills

Communication

Problem solving

English proficiency

Administrative skills

Computer skills

Education

High school diploma

Some college preferred

Two-year degree preferred

Four-year degree desired

Job description

Job Location: DOVER, DE 19904

Position Summary: The Customer Service Representative (CSR) supports assigned customer accounts by serving as a liaison between customers and internal departments, including Sales, Production, Shipping, Operations, and Finance. The CSR develops strong relationships to maintain and grow customer satisfaction while leading projects and ensuring timely completion.

Key Responsibilities

• Safety & Professionalism:
  • Adhere to company safety policies and procedures.
  • Conduct activities with professionalism, prioritizing customer satisfaction.
• Customer Support:
  • Act as a liaison between customers and internal departments to meet customer needs.
  • Build strong internal relationships to ensure efficient, timely, and accurate responses to customer expectations.
• Order Management:
  • Process customer orders, manage new item setups, and maintain accurate records using various technology systems.
  • Track orders, handle changes or expedited requests, and communicate updates to stakeholders.
• Quotes & Pricing:
  • Enter information into estimating systems, request quotes, and provide formal pricing to sales and customers.
  • Ensure accurate product pricing and manage cost-benefit checks to optimize margins.
• Inventory & Delivery Coordination:
  • Manage warehouse inventory levels, ensuring availability while minimizing overruns/underruns.
  • Coordinate delivery schedules with internal teams and communicate updates to customers.
• Complaint Resolution:
  • Address customer concerns, escalating issues to Sales or Management when necessary.
• Administrative Tasks:
  • Maintain customer files, generate reports, and distribute them as needed.
  • Coordinate accounting credits and track external manufacturing orders.
• Continuous Improvement:
  • Foster a culture of continuous improvement, focusing on cost control and waste reduction.

Qualifications

• Experience:
  • Minimum 2+ years in customer relations or related fields.
  • Experience in a manufacturing environment preferred.
• Skills:
  • Strong communication (written and verbal) skills in English.
  • Proficient in computer applications and administrative functions.
  • Problem-solving and decision-making abilities.
• Education:
  • High school diploma or equivalent required; some college preferred.
  • A two-year degree is preferred; a four-year degree in a related field is desired.