Customer Service Representative

Ammega Group; Reading (Berks County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Internal career advancement

On-the-job training

Educational support

Job summary

Ammega Group is seeking a Customer Service Representative (CSR) for a manufacturing environment, focusing on order management, customer support, and cross-functional coordination. The role emphasizes processing quotes and orders, coordinating with Sales, Engineering, and Product Management to resolve inquiries, and maintaining product knowledge.

Ideal candidates will have 2+ years of B2B customer service experience or a college degree, strong communication skills, and proficiency with

Qualifications

• 2+ years of B2B customer service experience or a college degree.
• Strong verbal and written communication skills.
• Strong math, analytical, and technical aptitude.
• Ability to work independently and collaboratively.
• Experience with Salesforce (CRM), D365 (ERP/MRP) and order management systems.
• Proficiency with Microsoft Windows-based software.
• Authorization to work in the United States.

Responsibilities

• Process customer quote requests and purchase orders.
• Convert quotes into sales orders.
• Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.
• Provide customers with product information and transaction support.
• Maintain knowledge of products, pricing, policies, and procedures.
• Build strong customer relationships to increase loyalty and repeat business.
• Meet departmental KPIs and performance targets.
• Handle returns (RGAs), credits, and customer complaints.
• Support additional projects and responsibilities as assigned.

Skills

B2B customer service

Communication skills

Math/analytic aptitude

Independent and collaborative work

Customer service mindset

Education

College degree

2+ years B2B customer service experience

Tools

Salesforce (CRM)

D365 (ERP/MRP)

Order management systems

Job description

a Customer Service Representative (CSR)in a manufacturing environment, focused on order management, customer support, and cross-functional coordination.

Key Responsibilities

• Process customer quote requests and purchase orders.

• Convert quotes into sales orders.

• Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.

• Provide customers with product information and transaction support.

• Maintain knowledge of products, pricing, policies, and procedures.

• Build strong customer relationships to increase loyalty and repeat business.

• Meet departmental KPIs and performance targets.

• Handle returns (RGAs), credits, and customer complaints.

• Support additional projects and responsibilities as assigned.

Required Qualifications

• 2+ years of B2B customer service experience or a college degree.

• Strong verbal and written communication skills.

• Strong math, analytical, and technical aptitude.

• Ability to work independently and collaboratively.

• Experience with:

  • Salesforce (CRM)

  • D365 (ERP/MRP)

  • Order management systems

• Proficiency with Microsoft Windows-based software.

• Authorization to work in the United States.

Preferred Qualifications

• Manufacturing industry experience.

• Spanish bilingual skills.

• Commitment to continuous learning and product expertise.

• Adaptability and resourcefulness in a dynamic environment.

Core Competencies

The ideal candidate:

• Communicates effectively and follows through on commitments.

• Is results-oriented and deadline-driven.

• Pays close attention to detail.

• Prioritizes work efficiently.

• Solves problems and provides customer-focused solutions.

• Influences outcomes and collaborates across teams.

• Demonstrates accountability and integrity.

• Challenges the status quo to improve processes.

• Delivers exceptional service to key customers.

• Strives for excellence and continuous improvement.

Physical Requirements

• Primarily desk-based work involving sitting, typing, and communicating.

• Occasional standing, walking, reaching, bending, or lifting up to 10 pounds.

• Requires close vision and the ability to focus on detailed work.

What AMMEGA Offers

• Internal career advancement opportunities.

• On-the-job training.

• Educational support and continuous learning opportunities.

• Access to a global network and world-class team environment.