Customer Service Representative

The Royal Group; Chicago (IL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Excellent benefits

Competitive pay

401(k) with company match

Career growth opportunities

Job summary

The Royal Group in Cicero, IL is seeking a motivated Customer Service Representative to manage customer orders, coordinate production materials, and address inquiries with internal teams to ensure timely delivery.

You will collaborate with project management, design, production and sales to provide value-added solutions while maintaining accurate records and strong communication with customers. Equal opportunity employer.

Qualifications

• Minimum 2 years’ previous customer service experience in the manufacturing industry.
• High school diploma or GED required; college degree preferred but not required.
• Experience with corrugated, paper, or similar manufacturing environments is preferred.

Responsibilities

• Receive customer orders and changes and process them timely and accurately.
• Place orders for materials and supplies for production.
• Analyze monthly usage and restocking per customer.
• Handle customer questions and feedback and coordinate with internal staff.
• Maintain and manage customer files and records.
• Process new items and purchase orders; coordinate credits.
• Distribute and email order confirmations to customers.
• Assist sales personnel to generate supplemental sales.
• Track stock levels and warehouse items to ensure availability.
• Communicate with sales reps about potential late deliveries.
• Maintain regular attendance and adherence to company policies.

Skills

Excel

Database software

Education

High school diploma or GED

Post secondary education or college degree preferred

Job description

The Royal Group, a subsidiary of Schwarz Partners, is currently seeking an enthusiastic and driven Customer Service Representative to join our Cicero, IL facility. As a Customer Service Representative, you will be responsible for taking and processing customer orders, ordering production materials and supplies, promptly addressing customers’ inquiries and feedback. You will be collaborating with project management, design, production, and sales teams to provide value added solutions.

The Royal Group’s mission is to provide value-added solutions to the most demanding customers.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Receive customer orders and order changes either directly from customers or from sales representatives, record, process, and place orders timely and accurately.
• Place orders for materials and supplies to be used in production on a timely basis.
• Analyze monthly usages and re-stocking per customer.
• Handle customer questions and feedback, follow-up with appropriate internal personnel as required.
• Manage and Maintain customer files.
• Process new items and purchase orders.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Email confirmations to customers.
• Assist sales personnel as appropriate to generate supplemental sales.
• Track warehouse items to ensure availability following minimum/maximum supplies levels.
• Internally track orders to help ensure on time deliveries, extreme follow through.
• Communicate with the sales representative if their customer is in jeopardy of being late with deliveries.
• Comply with all company policies, procedures, and required training within the specified times.
• Communicate with the sales representative on any potential late customer deliveries.
• Regular and predictable attendance required.

REQUIRED EDUCATION / EXPERIENCE:

• Minimum of 2 years’ previous customer service experience in the manufacturing industry. Packaging industry or manufacturing experience is a plus.
• Post secondary education or college degree preferred but not required.
• High school diploma or GED required.

PREFERRED EDUCATION / EXPERIENCE:

• Previous background in corrugated, paper, or similar manufacturing environments.
• College education preferred but not required.

REQUIRED SKILLS & ABILITIES:

• Experience working with databases such as Encore/Amtech, Savant, HRMS, FOCUS or Kiwi.
• Intermediate Excel spreadsheet knowledge.
• Ability to write business professional emails.

AS AN INDUSTRY LEADER, THE ROYAL GROUP OFFERS:

• Year-round employment for job stability.
• Unlimited opportunities for growth, training, and career advancement.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• A clean facility, featuring state-of-the-art technology.
• A respectful, empowering, team-oriented and employee-friendly environment.
• The Royal Group truly values our employees as our greatest asset, and we strive to support both you and your family at work and in life.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!

Our organization is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.