Mandarin TAM GenAI & Cloud Advisor (Flexible Hours)

Amazon Web Services (AWS); Boston (MA); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) in the Enterprise Support organization. The TAM will act as the primary technical advisor for Mandarin-speaking enterprise customers in the US market, guiding architecture, readiness, and best practices for AI workloads on AWS.

This is not a sales role and includes on-site or remote customer engagements. Based in the United States, the TAM will collaborate with Account Team and AWS Support to deliver exceptional outcomes,

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
• Bachelor's degree

Responsibilities

• Act as a single point of contact for Enterprise Support customers, building trusted advisor relationships
• Provide strategic technical guidance across the full cloud adoption lifecycle — from migration planning to operational optimization
• Make recommendations on how new AWS offerings (including GenAI, AI/ML) fit into customer strategy and architecture
• Complete analysis and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g., feature requests, service improvements)
• Participate in customer meetings (onsite or remote) and maintain regular engagement cadence
• Leverage customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Work directly with AWS service engineers to ensure customer issues are resolved expediently
• Collaborate with internal teams including DSE, SBAS, and account teams to deliver holistic support
• Available for non-business hours support to handle urgent issues and critical events

Skills

Technical engineering

Operational troubleshooting

Education

Bachelor's degree

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) in the Enterprise Support organization. The TAM will act as the primary technical advisor for Mandarin-speaking enterprise customers in the US market, guiding architecture, readiness, and best practices for AI workloads on AWS.

This is not a sales role and includes on-site or remote customer engagements. Based in the United States, the TAM will collaborate with Account Team and AWS Support to deliver exceptional outcomes,