Mandarin Technical Account Manager for GenAI & Cloud

Amazon Web Services (AWS); Seattle (WA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services, Inc. in Seattle, WA, is seeking a Technical Account Manager (TAM) for AWS Enterprise Support. You will be the primary technical advisor to Mandarin-speaking enterprise customers across industries, guiding architecture, operations, and best practices for AI workloads on AWS.

This role emphasizes strategic guidance, rapid issue resolution, and collaboration with account teams. Fluency in Mandarin and strong English, 3+ years of technical experience, and a customer‑obsessed

Qualifications

• 3+ years of technical engineering experience.
• Experience troubleshooting for multiple tech domains in distributed systems.
• Bachelor's degree required.

Responsibilities

• Act as single point of contact for Enterprise Support customers, building trusted advisor relationships
• Provide strategic technical guidance across the full cloud adoption lifecycle — from migration planning to operational optimization
• Make recommendations on how new AWS offerings (including GenAI, AI/ML) fit into customer strategy and architecture
• Complete analysis and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g., feature requests, service improvements)
• Participate in customer meetings (onsite or remote) and maintain regular engagement cadence
• Leverage customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Work directly with AWS service engineers to ensure customer issues are resolved expediently
• Collaborate with internal teams including DSE, SBAS, and account teams to deliver holistic support
• Available for non-business hours support to handle urgent issues and critical events

Skills

Engineering experience

Troubleshooting skills

Cloud services knowledge

Education

Bachelor's degree

Job description

Amazon Web Services, Inc. in Seattle, WA, is seeking a Technical Account Manager (TAM) for AWS Enterprise Support. You will be the primary technical advisor to Mandarin-speaking enterprise customers across industries, guiding architecture, operations, and best practices for AI workloads on AWS.

This role emphasizes strategic guidance, rapid issue resolution, and collaboration with account teams. Fluency in Mandarin and strong English, 3+ years of technical experience, and a customer‑obsessed