Bilingual Technical Account Manager: GenAI & Cloud Advisory

Amazon Web Services (AWS); Herndon (VA); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to serve as a primary technical advisor for Mandarin-speaking enterprise customers in the US.

You will guide architecture, operational readiness, and best practices for AI workloads in production, leveraging GenAI, AI/ML, and AWS services. Based in the United States, you will provide bilingual AWS technical support and work with Account Teams to deliver exceptional customer outcomes, including non-business hours support when

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
• Bachelor's degree.

Responsibilities

• Act as a single point of contact for Enterprise Support customers, building trusted advisor relationships.
• Provide strategic technical guidance across the full cloud adoption lifecycle — from migration planning to operational optimization.
• Make recommendations on how new AWS offerings (including GenAI, AI/ML) fit into customer strategy and architecture.
• Complete analysis and present periodic reviews of operational performance to customers.
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning.
• Champion and advocate for customer requirements within AWS (e.g., feature requests, service improvements).
• Participate in customer meetings (onsite or remote) and maintain regular engagement cadence.
• Leverage customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
• Work directly with AWS service engineers to ensure customer issues are resolved expediently.
• Collaborate with internal teams including DSE, SBAS, and account teams to deliver holistic support.
• Available for non-business hours support to handle urgent issues and critical events.

Skills

Technical engineering

Distributed systems

Networking

DevOps

Big data analytics

Security

Education

Bachelor's degree

Tools

AWS services

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to serve as a primary technical advisor for Mandarin-speaking enterprise customers in the US.

You will guide architecture, operational readiness, and best practices for AI workloads in production, leveraging GenAI, AI/ML, and AWS services. Based in the United States, you will provide bilingual AWS technical support and work with Account Teams to deliver exceptional customer outcomes, including non-business hours support when