Mandarin-Speaking Relationship Banker – Client Growth

National Black MBA Association; Irvine, Northern (CA, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Industry-leading benefits

Paid time off

Job summary

Bank of America in Irvine, CA seeks a customer service oriented associate to assist clients with transactions through self-service resources like mobile and online banking. You will educate clients on using ATM, online and mobile banking while processing cash and supporting everyday banking needs.

Responsibilities include building client relationships, following processes, and maintaining compliance, with weekend/extended hours as needed. Benefits eligible with industry-leading offerings and PTO.

Qualifications

• Adaptability to changing customer needs and environments.
• Strong focus on delivering positive client outcomes.
• Able to build relationships and trust with clients.
• Proven problem-solving skills and ability to educate clients on self-service banking tools.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to serve clients and comply with laws.
• Grows knowledge by collaborating with experts in small business, lending, and investments.
• Manages center traffic, appointments and outbound calls effectively.
• Drives the client experience and supports cash transactions as needed.
• Ensures accurate and compliant service through self-service channels.

Skills

Adaptability

Customer Focus

Relationship Building

Problem Solving

Oral Communications

Education

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America in Irvine, CA seeks a customer service oriented associate to assist clients with transactions through self-service resources like mobile and online banking. You will educate clients on using ATM, online and mobile banking while processing cash and supporting everyday banking needs.

Responsibilities include building client relationships, following processes, and maintaining compliance, with weekend/extended hours as needed. Benefits eligible with industry-leading offerings and PTO.