Bilingual Relationship Banker (Mandarin) - Client Experience

Bank of America; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Bank of America in New York seeks a client-focused lobby associate to educate clients and assist with self-service banking, including mobile, online, or ATM transactions.

You will process cash transactions accurately, engage clients in meaningful conversations to understand financial priorities, and connect them to suitable banking solutions. The role emphasizes risk culture and compliance with laws, with weekend hours and potential travel to other centers.

Qualifications

• Bilingual Mandarin required.
• Self-starter with strong work ethic and results focus.
• Collaborates effectively to achieve client goals.
• Passion and drive to deliver a superior client experience.
• Confident in identifying solutions based on client needs.
• Effective communication and comfort engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Educating clients on self-service banking (ATM, online, mobile).
• Strong critical thinking and problem-solving skills.
• Adheres to bank processes, laws and regulations.
• Efficient time and capacity management.
• Focus on results while serving clients' best interests.
• Able to work weekends and travel to centers within a reasonable distance.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what's right for clients and the bank, adhering to laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance

Job description

Bank of America in New York seeks a client-focused lobby associate to educate clients and assist with self-service banking, including mobile, online, or ATM transactions.

You will process cash transactions accurately, engage clients in meaningful conversations to understand financial priorities, and connect them to suitable banking solutions. The role emphasizes risk culture and compliance with laws, with weekend hours and potential travel to other centers.