Mandarin-Speaking Client Banking Advisor

Bank of America; New York (NY); On-site; USD 34,000 - 44,000; Full time

Job summary

Bank of America is seeking a bilingual Mandarin-speaking Financial Center Associate to serve as the first point of contact for clients, uncover personal banking needs, offer solutions, and connect clients to specialists.

You will assist clients with transactions, educate on self-service tools, and uphold regulatory standards while delivering an outstanding client experience and building lasting relationships across teams.

Qualifications

• Bilingual Mandarin capability required.
• Minimum of one year sales experience in a client-centric environment.
• Strong work ethic with a results focus.
• Ability to build relationships and deliver solutions.

Responsibilities

• Partners with teams to provide financial center solutions for personal and small business clients.
• Assists and educates clients on self-service transactions.
• Leverages resources to optimize client experience and ensure regulatory compliance.
• Maintains accurate client interactions and processes for accounts and digital tools.
• Manages tasks with time management and prioritization skills.

Skills

Active Listening

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Prospecting

Referral Management

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

Bank of America is seeking a bilingual Mandarin-speaking Financial Center Associate to serve as the first point of contact for clients, uncover personal banking needs, offer solutions, and connect clients to specialists.

You will assist clients with transactions, educate on self-service tools, and uphold regulatory standards while delivering an outstanding client experience and building lasting relationships across teams.