Senior Personal Banker (Mandarin) - Client Advisor

Bank of America Corporation; Rosemead (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Competitive benefits

Job summary

Bank of America is hiring at a California financial center to serve as the first point of contact for clients, uncover personal banking needs, and connect clients to specialists. You will deepen client relationships, support self-service or transactional activities, and provide exceptional client care.

The role requires strong communication and problem-solving skills, with weekend or extended hours as needed.

Qualifications

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment.
• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Collaborates effectively to build and nurture relationships.
• Shows passion and drive to improve clients' financial lives.

Responsibilities

• Partner with teams to provide financial center solutions for personal and small business clients.
• Educate and train clients on self-service transactions.
• Leverage resources to optimize the client experience and deliver accuracy.
• Follow established processes and regulatory guidelines in daily activities.
• Manage client interactions and comply with all regulatory requirements.

Skills

Active Listening

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Relationship Building

Client Experience

Education

Bachelor's or Associate's Degree in business/finance or related field

High School Diploma or GED

Job description

Bank of America is hiring at a California financial center to serve as the first point of contact for clients, uncover personal banking needs, and connect clients to specialists. You will deepen client relationships, support self-service or transactional activities, and provide exceptional client care.

The role requires strong communication and problem-solving skills, with weekend or extended hours as needed.