Mandarin-Speaking Academic Operations Specialist

Think Academy US; San Jose (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) Match

Job summary

Think Academy US is seeking an Academic Operations Specialist (Mandarin) in San Jose, CA to provide bilingual customer support and education services. The role involves guiding families through the learning journey, coordinating scheduling, and resolving issues across channels.

The position requires Mandarin fluency, a degree, and comfort with evening shifts and remote work. It offers a strong growth path within a TAL Education Group affiliate.

Qualifications

• Bachelor's degree or above.
• Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
• Comfortable working long-term evening shifts in a remote work environment.
• Must have a personal computer and reliable internet connection.
• Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
• Experience in the education industry is a plus.
• Strong communication, problem-solving, and interpersonal skills.
• Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Skills

Mandarin fluency

Customer service

Educational administration

Communication skills

Education

Bachelor's degree

Job description

Think Academy US is seeking an Academic Operations Specialist (Mandarin) in San Jose, CA to provide bilingual customer support and education services. The role involves guiding families through the learning journey, coordinating scheduling, and resolving issues across channels.

The position requires Mandarin fluency, a degree, and comfort with evening shifts and remote work. It offers a strong growth path within a TAL Education Group affiliate.