Mandarin-Speaking Delivery Operations Coordinator

HungryPanda Ltd 熊猫外卖; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

HungryPanda Ltd 熊猫外卖 in New York is seeking a Delivery Operations Coordinator to support daily delivery team activities and optimize processes for efficiency and reliability. You will help recruit and train riders, monitor deliveries, and collaborate with Marketing to boost customer satisfaction.

The role requires strong communication, adaptability, and bilingual English/Chinese proficiency, with rotating commutes to NY offices in Brooklyn/Manhattan/Queens.

Qualifications

• Excellent communication and coordination skills.
• Ability to adapt quickly to emergencies and changing priorities.
• Fluent in English and Chinese, written and spoken.
• Ability to work under stress with high responsibility.
• Willingness to commute to NY office on a rotating basis.

Responsibilities

• Assist in recruitment, training, and software guidance of delivery personnel to ensure efficient team operations
• Monitor the delivery process, assist in resolving issues faced by drivers, and ensure successful completion of deliveries
• Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain service stability
• Maintain effective communication with drivers, convey policies, requirements, and incentives
• Collaborate with Marketing and Business Development to support strategies improving customer satisfaction
• Assist in handling emergencies to ensure timely resolution
• Use backend data to optimize delivery strategies and improve team efficiency
• Track metrics like delivery efficiency, costs, fulfillment rate, and rider coverage; propose improvements

Skills

Communication & Coordination

Adaptability

Language Proficiency

Stress Tolerance

Commuting to NY

Job description

HungryPanda Ltd 熊猫外卖 in New York is seeking a Delivery Operations Coordinator to support daily delivery team activities and optimize processes for efficiency and reliability. You will help recruit and train riders, monitor deliveries, and collaborate with Marketing to boost customer satisfaction.

The role requires strong communication, adaptability, and bilingual English/Chinese proficiency, with rotating commutes to NY offices in Brooklyn/Manhattan/Queens.