Delivery/Logistics Operations - Mandarin Speaking

HungryPanda Ltd 熊猫外卖; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

HungryPanda Ltd 熊猫外卖 in New York is seeking a Delivery Operations Coordinator to support daily delivery team activities and optimize processes for efficiency and reliability. You will help recruit and train riders, monitor deliveries, and collaborate with Marketing to boost customer satisfaction.

The role requires strong communication, adaptability, and bilingual English/Chinese proficiency, with rotating commutes to NY offices in Brooklyn/Manhattan/Queens.

Qualifications

• Excellent communication and coordination skills.
• Ability to adapt quickly to emergencies and changing priorities.
• Fluent in English and Chinese, written and spoken.
• Ability to work under stress with high responsibility.
• Willingness to commute to NY office on a rotating basis.

Responsibilities

• Assist in recruitment, training, and software guidance of delivery personnel to ensure efficient team operations
• Monitor the delivery process, assist in resolving issues faced by drivers, and ensure successful completion of deliveries
• Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain service stability
• Maintain effective communication with drivers, convey policies, requirements, and incentives
• Collaborate with Marketing and Business Development to support strategies improving customer satisfaction
• Assist in handling emergencies to ensure timely resolution
• Use backend data to optimize delivery strategies and improve team efficiency
• Track metrics like delivery efficiency, costs, fulfillment rate, and rider coverage; propose improvements

Skills

Communication & Coordination

Adaptability

Language Proficiency

Stress Tolerance

Commuting to NY

Job description

Founded in 2017, HungryPanda is currently the largest overseas Asian food delivery platform. Starting in Nottingham, U.K., HungryPanda has expanded to more than 80 cities in 10 countries: the U.K., France, Italy, the U.S., Canada, Australia, New Zealand, Japan, South Korea and Singapore. Currently, HungryPanda works with over 80,000 riders, 100,000 merchants and serves over 6 million users worldwide.

Main Objective:

Support the daily operations of the delivery team, optimize delivery processes, improve delivery efficiency, and ensure customer satisfaction.

Key Responsibilities:

Team Support

• Assist in the recruitment, training, and software guidance of delivery personnel to ensure efficient team operations
• Monitor the delivery process, assist in resolving issues faced by drivers, and ensure the successful completion of delivery tasks
• Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain the stability of delivery services

Communication & Coordination

• Maintain effective communication with drivers, promptly convey company policies, delivery requirements, and incentive schemes
• Collaborate with the Marketing and Business Development departments to support the execution of strategies aimed at increasing customer satisfaction
• Assist in handling emergencies to ensure timely resolution of issues

Data Analysis & Optimization

• Use backend system data analysis to assist in optimizing delivery strategies and improving team efficiency
• Track key metrics such as delivery efficiency, delivery costs, fulfillment rate, and rider material coverage, and propose improvement suggestions

Qualifications:

• Communication & Coordination Skills.Possess good communication and coordination skills, able to effectively communicate with drivers, internal teams, and external partners
• Adaptability. Have strong adaptability, able to quickly respond to emergencies and assist in problem-solving
• Language Proficiency. Fluent in both Chinese and English, able to communicate effectively in both written and spoken forms
• Stress Tolerance. Able to withstand work pressure, possess a high sense of responsibility and professionalism
• Commuting Requirements. Able to commute to NY office (Brooklyn, Manhattan, Queens) on a rotating basis