Delivery Operations Specialist - Mandarin Speaking

Southern Arkansas University; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading food delivery platform is seeking a Delivery Operations Specialist fluent in Mandarin to enhance delivery efficiency and support independent contract drivers. The ideal candidate holds a relevant Bachelor’s degree and possesses strong skills in SQL, Python, and Excel. Responsibilities include managing driver performance, analyzing data for strategic decisions, and coordinating with various teams. This position requires adaptability, strong communication skills, and the ability to commute within the NY area.

Qualifications

• Bachelor’s degree or above in relevant fields.
• Proficiency in SQL, Python, and Advanced Excel required.
• Ability to process and analyze large datasets.
• Fluent in Mandarin for driver communication.

Responsibilities

• Drive delivery efficiency and fleet health through data-driven strategies.
• Manage independent contract drivers and design incentive schemes.
• Spearhead new driver retention initiatives.
• Conduct market and competitor analysis.
• Liaise with cross-functional teams to enhance revenue and customer satisfaction.
• Handle delivery emergencies in a timely manner.

Skills

Proficiency in SQL

Proficiency in Python

Advanced Excel

Strong communication skills

Ability to analyze large datasets

Fluent in Mandarin and English

Adaptability

Problem-solving

Education

Bachelor’s degree in Mathematics, Statistics, Business Analytics, Data Science or related fields

Job description

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Delivery Operations Specialist - Mandarin Speaking

Founded in 2017, HungryPanda is currently the largest overseas Asian food delivery platform. Starting in Nottingham, U.K., HungryPanda has expanded to more than 80 cities in 10 countries: the U.K., France, Italy, the U.S., Canada, Australia, New Zealand, Japan, South Korea and Singapore. Currently, HungryPanda works with over 80,000 riders, 100,000 merchants and serves over 6 million users worldwide.

Responsibilities
Main Objective: Drive delivery efficiency and fleet health through data-driven strategies. Focus heavily on the lifecycle management of independent contract drivers—with a specific emphasis on new driver retention—and optimize incentive schemes and brand compliance to maintain market competitiveness.

• Fleet Management & Incentive Strategy: Manage independent contract drivers by designing and implementing data-backed incentive schemes. Aim to maximize delivery efficiency, improve overall driver retention, and enhance end-user satisfaction.
• New Driver Retention (Key Focus): Spearhead the "New Driver Retention" initiative. Deeply analyze the onboarding funnel to adjust strategies that improve the new driver experience, shorten the conversion cycle, increase the retention rate, and effectively lower the cost of retaining new drivers.
• Brand Compliance & Promotion: Develop and execute strategies to increase the usage rate of branded materials (e.g., uniforms, car stickers) among drivers to enhance brand visibility and awareness in the local market.
• Market & Competitor Analysis: Conduct regular research on competitors' strategies and market activities. Utilize findings to optimize our own operational strategies and maintain a competitive edge.
• Cross-Functional Collaboration: Liaise with Marketing and Business Development teams to align on strategies aimed at increasing revenue and customer satisfaction.
• Emergency Handling: Handle various kinds of delivery emergencies in a timely manner to ensure smooth daily operations.
• Other Duties: Complete other duties assigned by the Supervisor.

Qualifications

• Education Background: Bachelor’s degree or above in Mathematics, Statistics, Business Analytics, Data Science, or related fields.
• Data Analysis Skills:
• Essential: Proficiency in SQL, Python, and Advanced Excel.
• Experience in processing and analyzing large datasets to derive actionable business insights is highly preferred.
• Communication & Coordination Skills: Possess strong communication skills to effectively coordinate with drivers, internal teams, and external partners.
• Language Proficiency: Fluent in both Chinese and English, able to communicate effectively in both written and spoken forms (Mandarin is required for driver communication).
• Adaptability & Problem-Solving: Strong adaptability with the ability to respond quickly to emergencies and assist in complex problem-solving.
• Stress Tolerance: Able to withstand work pressure; possess a high sense of responsibility and professionalism.
• Commuting Requirements: Able to commute to NY offices (Manhattan, Queens, Brooklyn) on a rotating basis.