Mandarin-Speaking Associate Banker — Customer Experience

Aumni; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Job summary

Chase is seeking an Associate Banker to deliver hospitable, client-focused service in a branch setting. You will greet clients, open and service accounts, and help customers with digital tools like Chase Mobile App and Chase.com.

You will build trusted relationships, work with teammates, and ensure compliance with banking policies and procedures. Key responsibilities include welcoming clients, processing account services, guiding usage of digital solutions, and supporting branch operations with

Qualifications

• Ability to put clients first and exceed expectations
• Strong communication skills in English and Mandarin
• Experience in customer service or banking environment preferred

Responsibilities

• Create a welcoming environment and greet clients as they enter the branch
• Open accounts and service existing ones while following policies and regulatory requirements
• Educate clients on day-to-day banking and digital self-service tools
• Build relationships with clients and collaborate with branch team to achieve financial goals
• Handle branch operations including cash devices in compliance with procedures

Skills

Bilingual English-Mandarin

Customer service

Product knowledge

Team collaboration

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver hospitable, client-focused service in a branch setting. You will greet clients, open and service accounts, and help customers with digital tools like Chase Mobile App and Chase.com.

You will build trusted relationships, work with teammates, and ensure compliance with banking policies and procedures. Key responsibilities include welcoming clients, processing account services, guiding usage of digital solutions, and supporting branch operations with