Client Experience Banker

Next Frontier Capital; Chapel Hill (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

Chase seeks an Associate Banker to deliver hospitality and responsible service in our branch. You will greet clients, assist with accounts and transactions, and guide them to digital tools like Chase Mobile App and Chase.com to meet their financial goals.

You will build trusted relationships through attentive listening, product knowledge, and collaborative teamwork, while handling branch operations in compliance with policies and security standards.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Ability to build trusted relationships and communicate clearly.
• Ability to learn products, services, and procedures quickly.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow using a tablet.
• Exceed client expectations by servicing and opening accounts while following policies.
• Educate clients on day-to-day banking and self-service options like mobile apps and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations such as handling cash devices while following bank procedures.

Skills

Client orientation

Relationship building

Communication

Issue resolution

Team collaboration

Learning agility

Cash handling

Education

High school diploma or GED

Job description

Chase seeks an Associate Banker to deliver hospitality and responsible service in our branch. You will greet clients, assist with accounts and transactions, and guide them to digital tools like Chase Mobile App and Chase.com to meet their financial goals.

You will build trusted relationships through attentive listening, product knowledge, and collaborative teamwork, while handling branch operations in compliance with policies and security standards.