Mandarin CSR: Global Travel Support (DC On-Site)

TechOp Solutions International; Washington (District of Columbia); On-site; USD 47,500 - 54,000; Full time

Job summary

TechOp Solutions International in Washington, D.C. is seeking a Customer Service Representative. This role requires fluency in Mandarin and at least 2 years of customer service experience. The ideal candidate will provide support in a fast-paced environment, responding to inquiries and assisting travelers with immigration-related topics.

Compensation includes a salary range of approximately $47,500-$54,000 plus benefits. This position demands US Citizenship and adherence to security eligibility requirements.

Qualifications

• This position requires US Citizenship.
• Must be able to meet all security eligibility requirements.
• 2 years of customer service experience required.

Responsibilities

• Provide timely and accurate responses to inquiries from travelers.
• Assist in identifying inquiries and respond using approved templates.
• Input correct information into the Customer Database.

Skills

Fluency in Mandarin

Customer service experience

Excellent verbal skills

Exceptional writing skills

Technical acumen

Education

Bachelor of Arts or Science from accredited college or university

Job description

TechOp Solutions International in Washington, D.C. is seeking a Customer Service Representative. This role requires fluency in Mandarin and at least 2 years of customer service experience. The ideal candidate will provide support in a fast-paced environment, responding to inquiries and assisting travelers with immigration-related topics.

Compensation includes a salary range of approximately $47,500-$54,000 plus benefits. This position demands US Citizenship and adherence to security eligibility requirements.