Spanish Bilingual CSR - Travel & DHS Support (DC On-site)

TechOp Solutions International

Washington

On-site

USD 48,000 - 54,000

Full time

14 days+

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Job summary

TechOp Solutions International is seeking a detail-oriented Customer Service Representative to join our DHS-related call center in downtown Washington, D.C. This on-site role offers daily interaction with travelers and the opportunity to develop professional skills in communication and problem-solving while supporting enrollment inquiries and travel-related topics.

Successful candidates will be energetic, patient, and tech savvy, with a BA or BS, Spanish fluency, and at least two years of

Qualifications

Must be a US citizen and meet security eligibility requirements.
Bachelor's degree from an accredited college or university.
At least 2 years of customer service experience required.
Fluency in Spanish required.

Responsibilities

Provide timely and accurate responses to inquiries from travelers regarding DHS-related topics.
Provide and respond to live contacts to give appropriate responses from materials.
Respond to emails using government-approved response templates.
Input information into the Customer Database with correct grammar and category selection.
Transfer any reportable communication to the appropriate department.
Answer questions; make referrals and clarify policies and procedures.
Provide general travel assistance information.
Provide information for filing claims with DHS.
Perform other duties as assigned.