Bilingual Spanish CSR — Travel & DHS Support (On-Site DC)

TechOp Solutions International, Inc.; Washington; On-site; USD 47,500 - 54,000; Full time

Job summary

TechOp Solutions International, Inc. is seeking customer service professionals to support a federal client in downtown Washington, D.C. Applicants must be U.S. Citizens with a BA/BS degree and fluency in Spanish. The role involves responding to travel inquiries, assisting customers through inquiries, and maintaining a customer database.

The compensation range is approximately $47,500-$54,000 annually, depending on experience, with additional benefits. This is a great opportunity to grow your skills in communication and service in a dynamic work environment.

Qualifications

• Must have US Citizenship and meet all security eligibility requirements.
• 2 years of customer service experience are required.
• Ability to use web-based applications effectively.

Responsibilities

• Respond to inquiries from travelers about DHS applications.
• Assist in identifying and responding to inquiries.
• Input accurate information into Customer Database.
• Clarify policies and procedures for customers.
• Provide general travel assistance information.

Skills

Fluency in Spanish

Customer service experience

Technical acumen

Excellent verbal and vocal skills

Exceptional writing skills

Education

Bachelor of Arts or Science from accredited college or university

Job description

TechOp Solutions International, Inc. is seeking customer service professionals to support a federal client in downtown Washington, D.C. Applicants must be U.S. Citizens with a BA/BS degree and fluency in Spanish. The role involves responding to travel inquiries, assisting customers through inquiries, and maintaining a customer database.

The compensation range is approximately $47,500-$54,000 annually, depending on experience, with additional benefits. This is a great opportunity to grow your skills in communication and service in a dynamic work environment.