Spanish Bilingual CSR — 24/7 Travel & DHS Info Center

TechOp Solutions International; Washington (District of Columbia); On-site; USD 47,500 - 54,000; Full time

Benefits offered by this job

Health and welfare benefits

Job summary

TechOp Solutions International is seeking a Customer Service Representative to join our team in Washington, D.C. This role involves providing support in a 24/7 operational information call center, responding to inquiries related to travel and immigration topics.

The ideal candidate must possess a Bachelor’s degree, have fluency in Spanish, and at least two years of customer service experience. This is a great opportunity for growth in a fast-paced environment, with a salary range of approximately $47,500-$54,000 plus benefits.

Qualifications

• US Citizenship is required for this position.
• 2 years of customer service experience required.
• Must meet all security eligibility requirements.

Responsibilities

• Provide timely and accurate responses to inquiries from travelers.
• Input correct information into the Customer Database.
• Assist in identifying multiple questions in email communications.
• Provide general travel assistance information.
• Help clarify policies and procedures.

Skills

Fluency in Spanish

Excellent verbal and vocal skills

Exceptional writing skills

Technical acumen

Education

Bachelor of Arts or Science from accredited college or university

Job description

TechOp Solutions International is seeking a Customer Service Representative to join our team in Washington, D.C. This role involves providing support in a 24/7 operational information call center, responding to inquiries related to travel and immigration topics.

The ideal candidate must possess a Bachelor’s degree, have fluency in Spanish, and at least two years of customer service experience. This is a great opportunity for growth in a fast-paced environment, with a salary range of approximately $47,500-$54,000 plus benefits.