Mandarin Bilingual CSR - Travel & DHS Support

TechOp Solutions International, Inc.; Washington; On-site; USD 47,500 - 54,000; Full time

Job summary

TechOp Solutions International, Inc. is seeking a Customer Service Representative to support a federal client in downtown Washington, D.C. This role involves providing timely responses to inquiries regarding travel applications and immigration topics.

Candidates must have a Bachelor’s degree, fluency in Mandarin, and 2 years of customer service experience. The salary range for this position is between $47,500 and $54,000, including health benefits and competitive advantages.

Qualifications

• US Citizenship required.
• 2 years of customer service experience required.
• Must meet all security eligibility requirements.

Responsibilities

• Provide timely responses to global inquiries regarding DHS applications.
• Assist travelers with information on visa renewal and immigration-related topics.
• Input accurate information into the Customer Database.

Skills

Fluency in Mandarin

Customer service experience

Technical acumen

Excellent verbal communication

Exceptional writing skills

Education

Bachelor of Arts or Science

Job description

TechOp Solutions International, Inc. is seeking a Customer Service Representative to support a federal client in downtown Washington, D.C. This role involves providing timely responses to inquiries regarding travel applications and immigration topics.

Candidates must have a Bachelor’s degree, fluency in Mandarin, and 2 years of customer service experience. The salary range for this position is between $47,500 and $54,000, including health benefits and competitive advantages.