Customer Service Representative- Mandarin Bilingual

TechOp Solutions International; Washington (District of Columbia); On-site; USD 47,500 - 54,000; Full time

Job summary

TechOp Solutions International in Washington, D.C. is seeking a Customer Service Representative. This role requires fluency in Mandarin and at least 2 years of customer service experience. The ideal candidate will provide support in a fast-paced environment, responding to inquiries and assisting travelers with immigration-related topics.

Compensation includes a salary range of approximately $47,500-$54,000 plus benefits. This position demands US Citizenship and adherence to security eligibility requirements.

Qualifications

• This position requires US Citizenship.
• Must be able to meet all security eligibility requirements.
• 2 years of customer service experience required.

Responsibilities

• Provide timely and accurate responses to inquiries from travelers.
• Assist in identifying inquiries and respond using approved templates.
• Input correct information into the Customer Database.

Skills

Fluency in Mandarin

Customer service experience

Excellent verbal skills

Exceptional writing skills

Technical acumen

Education

Bachelor of Arts or Science from accredited college or university

Job description

Overview

Advance your career with a Small Business supporting a federal client on-site in downtown Washington, D.C. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits. Our team of talented CSR professionals provides support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquiries.

Responsibilities

• Provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics
• Provide and respond to live contacts in order to give the appropriate response from provided responses and materials
• Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language
• Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record
• Provide and transfer any reportable communication to the appropriate department
• Answer customers questions; make referrals: help clarify policies and procedures
• Provide general travel assistance information
• Provide information for filing claims with DHS
• Other duties as assigned

Qualifications / Requirements

• This position requires US Citizenship.
• Must be able to meet all security eligibility requirements
• Bachelor of Arts or Science from accredited college or university required
• Fluency in Mandarin
• 2 years of customer service experience required

Additional Skills

Ability to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen.

Applicants selected will be subject to a background investigation and need to meet security eligibility requirements.

Benefits

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TechOp, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The wage range for this role, including health and welfare benefits, is approximately $47,500-$54,000.

Benefits include equal opportunity employment. TechOp Solutions does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

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