Manchester Branch Specialist

Paycom; Manchester (NH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

$500 sign-on bonus at 90 days

Tuition Reimbursement

Paid Vacation

Sick/Personal Leave

Holidays

Paid Family Leave

Employee Wellness Program

Job summary

Granite State Credit Union in Manchester, NH is seeking a Branch Specialist (Member Service Representative) to deliver friendly, accurate service while cross-selling products and services to members.

You will handle teller transactions, assist with loans, identify member needs, and support branch goals. The role requires strong interpersonal skills, attention to detail, and the ability to balance sales growth with operational expectations in a fast-paced environment.

Qualifications

• Customer service experience in banking preferred.
• Ability to identify member needs and upsell products.
• Willingness to cover community events and after-hours calls.
• Strong attention to detail and organizational skills.

Responsibilities

• All teller processing including deposits, withdrawals, loan payments, and transactions.
• Cross-sell Granite State Credit Union products and services.
• Identify member needs and offer solutions to deepen relationships.
• Assist branch in reaching goals and participate in team challenges.
• Process consumer and real estate loan applications, prepare documents, and handle closings.
• Research and resolve member account questions and issues.
• Assist in after-hours call nights and at community events.
• Provide coverage to other branches and departments.
• Perform other duties as assigned.

Skills

Dependability

Flexibility

Independent work

Attention to detail

Interpersonal skills

Phone & Writing

Microsoft Office

Tools

Microsoft Office (Word & Excel)

Job description

DREAM BIG.We dream big. And our employees do too.We think outside of the box when it comes to delivering outstanding service to our members and providing a workplace environment where our employees can thrive, have fun…and make a difference.We are searching for a Branch Specialist (Member Service Representative) who can deliver awesome to our members! Are YOU our newest team member?Pay:Starting at $20.00/hr (depending on banking experience)Branch Specialist duties include...All aspects of Teller processing including deposits, withdrawals, member loan payments, and any other transactions.All aspects of Member Service including effectively cross selling all GSCU products and services to existing and potential members by identifying and acting upon sales opportunities.Identifying member needs and offering solutions that deepen the financial relationship with Granite State Credit Union.Assisting the team in reaching branch goals and increasing business in the branch. This includes participation in team challenges and competitions.Accepting consumer and real estate loan applications, preparing loan documents, and handling member loan closings.Researching and resolving member account questions and issues.Assisting in after hour call nights, community events, and networking.Provide coverage to other branches and departments.Other duties as assigned.Skills IncludeDependabilityFlexibilityThe ability to work independently to seek sales opportunitiesExcellent attention to detail and follow throughExcellent interpersonal, telephone, and writing skillsFriendly, positive attitudeStrong organizational skills and overall efficiencyAbility to multitask in a fast paced, team environment, and to balance sales growth with operational expectationsProficiency in Microsoft Office Products such as Word & ExcelWe strive to provide a great work environment for our staff, including appreciation programs, wellness events, and more!And let’s talk Benefits! In addition to insurances (health, dental, vision, life, etc.) and 401k, GSCU also offers the following to eligible employees:$500 sign on bonus at 90 days (!!)Tuition ReimbursementPaid Vacation, Sick/Personal Leave, and Holidays.Paid Family LeaveEmployee Appreciation ProgramsSales Incentive ProgramEmployee Wellness ProgramPaid VolunteerismAdoption ReimbursementBusiness Casual Dress Code (Jeans? Yes!)Our Branch Specialists are responsible for providing friendly, accurate, and overall awesome service to our membership while cross selling our products and services. Interested in learning more? Apply today! We can’t wait to speak with you.Our Manchester Branch is located at 1415 Elm Street Manchester, NH 03031.#LiveBoldNH