Concord Branch Specialist

Granite State Credit Union; Concord (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

$500 sign-on bonus at 90 days

Tuition Reimbursement

Paid Vacation

Sick/Personal Leave

Holidays

401k

Employee Wellness Program

Employee Appreciation Programs

Paid Volunteerism

Job summary

Granite State Credit Union is seeking a Branch Specialist (Member Service Representative) in Concord, NH. The role focuses on delivering excellent member service, processing teller transactions, and cross-selling GSCU products to deepen member relationships.

You will assist the team in reaching branch goals, handle loan applications and closings, and support after-hour events and community activities. Strong communication and multitasking skills are essential.

Qualifications

• Dependable team member with a focus on accuracy and reliability.
• Proven ability to identify sales opportunities and cross-sell products.
• Ability to actively listen to members and offer appropriate solutions.
• Willingness to support after-hours events and branch activities.

Responsibilities

• Process teller transactions including deposits, withdrawals, and loan payments.
• Cross-sell GSCU products and services to members.
• Identify member needs and deepen financial relationships.
• Assist branch in achieving goals and participate in team challenges.
• Process consumer and real estate loan applications and closings.
• Resolve member account questions and issues.
• Provide coverage to other branches and departments.
• Assist in after-hour call nights, events and networking.
• Perform other duties as assigned.

Skills

Dependability

Flexibility

Sales opportunities

Attention to detail

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Job description

DREAM BIG.We dream big. And our employees do too.We think outside of the box when it comes to delivering outstanding service to our members, and providing a workplace environment where our employees can thrive, have fun…and make a difference.We are searching for a Branch Specialist (Member Service Representative) who can deliver awesome to our members! Are YOU our newest team member?Pay:Starting at $20.00/hr (depending on banking experience)Branch Specialist duties include...All aspects of Teller processing including deposits, withdrawals, member loan payments, and any other transactions.All aspects of Member Service including effectively cross selling all GSCU products and services to existing and potential members by identifying and acting upon sales opportunities.Identifying member needs and offering solutions that deepen the financial relationship with Granite State Credit Union.Assisting the team in reaching branch goals and increasing business in the branch. This includes participation in team challenges and competitions.Accepting consumer and real estate loan applications, preparing loan documents, and handling member loan closings.Researching and resolving member account questions and issues.Assisting in after hour call nights, community events, and networking.Provide coverage to other branches and departments.Other duties as assigned.We strive to provide a great work environment for our staff, including appreciation programs, wellness events, and more!Skills Include:DependabilityFlexibilityThe ability to work independently to seek sales opportunitiesExcellent attention to detail and follow throughExcellent interpersonal, telephone, and writing skillsFriendly, positive attitudeStrong organizational skills and overall efficiencyAbility to multitask in a fast paced, team environment, and to balance sales growth with operational expectationsProficiency in Microsoft Office Products such as Word & ExcelAnd let’s talk Benefits! In addition to insurances (health, dental, vision, life, etc.) and 401k, GSCU also offers the following to eligible employees:$500 sign on bonus at 90 days (!!)Tuition ReimbursementPaid Vacation, Sick/Personal Leave, and Holidays.Paid Family LeaveEmployee Appreciation ProgramsSales Incentive ProgramEmployee Wellness ProgramPaid VolunteerismAdoption ReimbursementBusiness Casual Dress Code (Jeans? Yes!)Our Branch Specialists are responsible for providing friendly, accurate, and overall awesome service to our membership while cross selling our products and services. Interested in learning more? Apply today! We can’t wait to speak with you.Our Concord Branch is located at 311 Sheep Davis Road, Concord, NH 03301.#LiveBoldNH