Manager - Spa

THE BREAKERS PALM BEACH; Florida; On-site; USD 65,000 - 90,000; Full time

Job summary

The Breakers Palm Beach is seeking a Spa Manager to oversee the spa team and ensure exceptional guest experiences. You will lead attendants, consultants, providers and supervisors, manage staffing, scheduling, procurement and safety training while driving smooth operations and guest satisfaction.

Responsibilities include leading regular team meetings, performance reviews, maintaining equipment and inventory, opening/closing procedures, optimizing scheduling for revenue, and enforcing policies.

Qualifications

• Previous experience in spa management or a similar role.
• Strong leadership and communication skills.
• Knowledge of spa operations, including staffing, scheduling, procurement, and revenue management.
• Familiarity with safety training and procedures.
• Ability to handle difficult situations with diplomacy and a positive attitude.
• Demonstrated ability to create a motivating environment for team members.
• Professional appearance and demeanor at all times.

Responsibilities

• Provide leadership and direction to the spa team members, including regular meetings and performance reviews.
• Ensure equipment is well-maintained and in good working order.
• Manage inventory effectively to meet the needs of guests and control expenses.
• Execute established opening and closing procedures for all areas of the spa.
• Monitor staffing levels and schedule staff and client appointments for maximum revenue generation.
• Anticipate and meet customer needs in the best possible way.
• Enforce staff discipline and performance improvement through the Staff Relations process.
• Implement and monitor training to maintain service standards and adhere to company and spa policies and procedures.
• Assist the Spa Director with any requested tasks.

Skills

Leadership

Communication

Spa operations knowledge

Staffing & scheduling

Revenue management

Job description

The Spa Manager is responsible for overseeing the direction and development of the spa team members, including attendants, consultants, providers, and supervisors. They ensure smooth operations of the facility, manage staffing, scheduling, procurement, revenue management, and safety training. The Spa Manager is also responsible for maintaining guest satisfaction and enforcing standard operating procedures.

Responsibilities

• Provide leadership and direction to the spa team members, including regular meetings and performance reviews.
• Ensure equipment is well-maintained and in good working order.
• Manage inventory effectively to meet the needs of guests and control expenses.
• Execute established opening and closing procedures for all areas of the spa.
• Monitor staffing levels and schedule staff and client appointments for maximum revenue generation.
• Anticipate and meet customer needs in the best possible way.
• Enforce staff discipline and performance improvement through the Staff Relations process.
• Implement and monitor training to maintain service standards and adhere to company and spa policies and procedures.
• Assist the Spa Director with any requested tasks.

Qualifications

• Previous experience in spa management or a similar role.
• Strong leadership and communication skills.
• Knowledge of spa operations, including staffing, scheduling, procurement, and revenue management.
• Familiarity with safety training and procedures.
• Ability to handle difficult situations with diplomacy and a positive attitude.
• Demonstrated ability to create a motivating environment for team members.
• Professional appearance and demeanor at all times.