Spa Manager

Genesis Health Clubs; Olathe (KS); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Genesis Health Clubs in Kansas is seeking an experienced Spa Manager to lead our spa team and oversee daily operations. You will focus on delivering exceptional guest experiences from booking through checkout and drive revenue through memberships and retail.

A confident leader with wellness passion will coach staff and uphold high standards. You will monitor sales performance, assist with hiring and training, and implement strategies to increase bookings while maintaining safety and

Qualifications

• Experience managing spa, salon, wellness, hospitality or related environment.
• Strong leadership, communication, organization and customer-service skills.
• Ability to motivate and develop a team.
• Strong business and sales awareness.
• Comfortable in a fast-paced, customer-focused environment.
• Proficiency with scheduling, POS and basic computer systems.
• Professional appearance and a passion for wellness and hospitality.

Responsibilities

• Oversee day-to-day spa operations for smooth service.
• Lead, coach, schedule and support spa staff.
• Deliver an exceptional guest experience from booking to checkout.
• Monitor sales, memberships, and retail performance.
• Manage inventory, ordering, supplies and vendor relationships.
• Maintain high standards for cleanliness, safety, sanitation and professionalism.
• Handle guest questions and service recovery with professionalism.
• Assist with hiring, onboarding, and performance management.
• Create strategies to increase bookings, revenue, retention and retail sales.
• Ensure compliance with company policies and health and safety regulations.
• Support marketing promotions, events and client retention initiatives.
• Maintain a positive, team-oriented work environment.

Skills

Leadership

Communication

Organization

Customer service

Sales awareness

Team development

Scheduling

POS proficiency

Education

State licenses or certifications

Tools

POS system

Scheduling software

Basic computer systems

Job description

Benefits:

Health insurance

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

We are seeking an experienced, motivated, and customer-focused Spa Manager to lead our spa team and oversee daily operations. The ideal candidate is a confident leader who is passionate about wellness, exceptional guest experiences, and developing a high-performing team.

Responsibilities

Oversee the day-to-day operations of the spa, ensuring smooth and efficient service.

Lead, coach, schedule, and support spa staff, including estheticians, massage therapists, and front-desk team members.

Deliver an exceptional guest experience from booking through checkout.

Monitor sales, memberships, retail performance, and other key business metrics.

Manage inventory, ordering, supplies, and vendor relationships.

Maintain high standards for cleanliness, safety, sanitation, and professionalism.

Handle guest questions, concerns, and service recovery with professionalism.

Assist with hiring, onboarding, training, and performance management.

Create and implement strategies to increase bookings, revenue, retention, and retail sales.

Ensure compliance with company policies and applicable health and safety regulations.

Support marketing promotions, events, memberships, and client retention initiatives.

Maintain a positive, professional, and team-oriented work environment.

Qualifications

Previous management or supervisory experience in a spa, salon, wellness, hospitality, or related environment.

Strong leadership, communication, organization, and customer-service skills.

Ability to motivate and develop a team.

Strong business and sales awareness.

Comfortable working in a fast-paced, customer-focused environment.

Proficiency with scheduling, POS, and basic computer systems.

Professional appearance and a passion for wellness and hospitality.

Relevant state licenses or certifications are a plus.