Assistant Manager

Bloomfield Wax and Skin Care Center LLC; New Jersey; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Competitive compensation

Commission opportunities

Employee discounts

401K

Job summary

Bloomfield Wax and Skin Care Center LLC is seeking an experienced Spa Manager to oversee the spa's daily operations, drive profitability, and ensure top-tier customer service. You will lead a collaborative team, implement marketing strategies, and manage inventories and schedules to optimize revenue while maintaining a tranquil spa environment.

The ideal candidate brings 3+ years of spa management, strong communication, and proficiency with Meevo software, with a commitment to exceptional guest

Qualifications

• 3+ years of spa management experience.
• Knowledge of professional spa treatment, skin care, and services.
• Excellent customer service skills.
• Must be efficient, well-organized, and able to multitask.
• Strong leadership and training abilities.
• Excellent communication skills.
• Proficient in Meevo spa software.
• Maintain professional appearance at all times.

Responsibilities

• Direct and organize the overall operation of the spa to maximize profits through exemplary customer service.
• Guide staff to peak efficiency through collaboration, coordination, and cooperation.
• Be responsible and accountable for daily operations in specific areas.
• Create marketing strategies to maximize revenue and profits.
• Perform data analysis to drive business decisions and success.
• Work independently with minimal supervision.
• Plan to meet daily operational needs.
• Track staff schedules to optimize capacity, revenue, and profits.
• Maintain the cleanliness and soothing ambiance of the premises.
• Manage inventory effectively.
• Ensure high customer satisfaction, address dissatisfaction, and resolve complaints.
• Hire, train, supervise, develop, and mentor team members according to policies.
• Motivate and empower the team to high standards.
• Ensure employees are current in required licensure and certifications.
• Stay updated on spa trends and incorporate them into the menu, promos, and campaigns with owner support.
• Demonstrate professional behavior to staff and guests.

Skills

Spa management

Leadership

Customer service

Multitasking

Communication

Meevo software

Professional appearance

Tools

Meevo

Job description

Job Description

Bloomfield Wax and Skin Care Center.

Qualifications

• 3+ years of successful spa management experience.
• Must have Knowledge of professional spa treatment, Skin Care and Services.
• Effective proven leadership training skills with a strong work ethic.
• Excellent customer service skills.
• Must be Efficient, well-organized with the ability to multitask.
• Must be motivated and enthusiastic with the ability to keep the team encouraged.
• Must possess the ability to troubleshoot difficult situations.
• Excellent Communication skills.
• Proficient in spa software (Meevo).
• Must maintain a professional appearance at all times.

Responsibilities

• As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.
• Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.
• The individual in this position is responsible and accountable for specific aspects of daily operations.
• Create marketing strategies aimed at maximizing revenue and profits.
• Perform data analysis that drives business decisions and success.
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises.
• Manage inventory effectively.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, and resolve service complaints.
• Hire, train, supervise, develop, and mentor all team members according to Establishments policies and procedures.
• Motivate and empower the team to achieve high standards.
• Ensures all employees are current in any required licensure and certifications.
• Keeps up-to-date on spa trends and incorporates them into the treatment menu and promos and all marketing campaigns with support from the owners.
• Demonstrate desired behavior to staff, including customer service, staff interaction, and guest follow-up.
• Provides Feedback in a Professional Manner.
• Ensure a high level of client service and execution of organizational standards.

Benefits

• Growth opportunities.
• Competitive compensation.
• Commission opportunities.
• Employee discounts.
• 401K